Account Manager (Live Casino)
Nice to have's
Job description
About the Position
Account Manager (Live Casino)
WICKED GAMES
Posted: Apr 17, 2026
Location: Yerevan, Armenia
We are seeking an experienced Account Manager for Live Casino to join our team in Yerevan, Armenia. Manage client relationships and ensure smooth operations.
Responsibilities
- Act as the primary point of contact for assigned Live Casino clients.
- Maintain full ownership of client-related knowledge, requirements, history, and operational specifics in one central place.
- Build and maintain long-term professional relationships based on trust, reliability, and responsiveness.
- Handle daily communication with clients in a structured and professional manner.
- Collect, understand, and clarify client requests, operational needs, and concerns.
- Proactively follow up on all open topics, action items, and pending requests.
- Follow up with internal teams to ensure tasks are not delayed or ignored.
- Translate client requests into clear, actionable tasks for internal teams (Floor Operations, Technical, IT, QA, etc.).
- Monitor progress, control deadlines, and ensure quality of execution across all client-related activities.
- Ensure client SLAs, operational agreements, and expectations are met consistently.
- Escalate risks, blockers, or deviations in a timely and structured manner.
- Act as a coordination lead during incidents, escalations, or complex operational situations.
- Understand and follow both internal SOPs and client-specific operational processes.
- Support alignment of internal workflows with client requirements.
- Prepare regular client reports, including performance updates, operational summaries, incidents, and follow-ups.
- Maintain structured documentation related to accounts, processes, and agreements.
- Support onboarding of new internal team members by sharing client-specific knowledge when needed.
- Take ownership of operational topics related to assigned clients and drive them to resolution.
Requirements
Experience
- Proven experience in Live Casino operations is mandatory.
- Previous experience as an Account Manager, Operations Manager, or similar role in B2B iGaming.
- Experience working with Asian clients and operators is a strong advantage.
- Background in coordinating technical and operational teams in a 24/7 environment.
Skills & Knowledge
- Excellent spoken and written English (must-have).
- Ability to work with reports, operational data, and performance summaries.
- Strong follow-up discipline and ability to manage multiple parallel tasks.
- Clear understanding of SOPs, SLAs, and structured operational processes.
- Ability to convert client requests into concrete tasks and control their execution.
We Offer
- Full-time position
- On-site work location in Yerevan, Armenia
About the Company
WICKED GAMES is a leading company in the iGaming industry, dedicated to providing innovative and engaging gaming experiences. Join our team and contribute to our success!
© IGamingCentre. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Igaming Centre Is Your Partner And Guide In The World Of IGaming.We inform about the news in the industry and can help you find the right partners and the right solutions for your business. With the goal to help industry players we offer bespoke solutions and consultancy.