Account Manager, Public Sector

About the Position

Atlassian is seeking an Account Manager, Public Sector to drive revenue growth and customer retention across strategic FSI, DoD, and IC customers. This role will cover our most strategic customers and focus on enhancing revenue growth by ensuring high customer retention, proactively engaging on expansion opportunities, and leading upsell, upgrade, and cross-sell efforts.

Responsibilities

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach.
• Drive best-in-class retention across your customer base.
• Develop Senior and Executive relationships via video and in-person.
• Manage high-value renewals and expansions across our product portfolio.
• Identify growth opportunities through effective discovery and qualification.
• Increase customer product awareness, oversee growth opportunity management, and deliver end-to-end sales cycles for cross-sell and up-sell.
• Collaborate with Sales on account planning and driving BoB growth through market and whitespace analysis.
• Maintain understanding of product updates and articulate improvements to customers and partners.
• Ensure accurate forecasting, opportunity hygiene, and project documentation.

Requirements

• 5+ years in account management, inside sales, or customer success across Department of Defense / Intelligence Community / Federal System Integrator customers.
• Familiarity with Federal Acquisition Regulation (FAR) and defense trade controls like ITAR.
• Proven ability to develop effective relationships both internal and external to achieve outcomes.
• Experience with account planning, prioritizing customer engagements to maximize growth and retention.
• Track record of meeting or exceeding performance goals.
• Experience with a large Book of Business, driving curiosity in discovery efforts, advocating for customer interests, solving complex problems, influencing outcomes, and developing high-revenue deals.
• Experience working with Channel Partners to retain and grow customer accounts.
• Experience with complex, end-to-end sales cycles is preferred.

We Offer

• Competitive salary ranging from $111,600 - $175,075 per year, depending on the geographic pay zone.
• Comprehensive benefits and perks, including health and wellbeing resources, paid volunteer days, and more. Visit go.atlassian.com/perksandbenefits for details.
• Flexible work arrangements, allowing you to choose where you work – whether in an office, from home, or a combination of the two.

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

Apply Now

Apply for this job and join our team to drive the transformation of our largest Public Sector customers.