Account Manager SMB Bulgaria

About the Position

Account Manager SMB Bulgaria

Glovo is seeking a dedicated Account Manager for SMB Bulgaria to join our Glovo Partners & Brands team. This role is pivotal in fostering strong relationships between Glovo and our Long Tail partners, ensuring they grow and enhance user experience.

Responsibilities

• Maintain and strengthen relationships with Glovo partners through scalable tools and initiatives.
• Develop and sustain lasting partnerships, providing necessary support for business growth and development.
• Analyze partner metrics to ensure a positive experience with Glovo and take action based on performance and specific needs.
• Optimize Glovo's visibility among partners through marketing actions and marketing kits.
• Understand and address the motives of inactive partners and churn, creating plans to improve month-over-month (MoM) performance.
• Define scalable processes to ensure Long Tail partners are self-sufficient and independent in using our tools.
• Develop and execute plans to grow the portfolio through promotions, marketing activations, menu performance, and selling positioning assets.
• Identify and implement new assets to sell to Long Tail partners.
• Review and propose partner communications to ensure engagement and long-term relationships.
• Raise product requests to improve partner UX and scalability, identifying tech feature improvements and providing proactive feedback to HQ.
• Improve operational efficiency of partners by ensuring the best service to our customers.
• Collaborate actively with colleagues from the team and other departments, sharing experiences and contributing to a supportive environment.

Requirements

• Background

  • Minimum 2 years of experience in Account Management, preferably in the Food Retail Industry or a fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, food-hospitality, etc.).
  • Bachelor's degree in Business Administration, Marketing, Operations Management, or Public Relations is a plus.

• Client Collaboration

  • Proven experience of at least 1 year in working with close exclusive partnerships with top accounts in the region, aligned with company goals.

• Skills

  • Problem-solving skills, data-driven with strong commercial and analytical skills.
  • Excellent communication and interpersonal skills.
  • Project management skills, highly organized, and detail-oriented.
  • Good knowledge of Google Suite and/or MS Office, Excel.
  • Excellent written and spoken Bulgarian & English skills.

• Culture

  • Ability to work in a high-growth and high-performance start-up with a fast pace.
  • Adaptable, positive mindset: flexible attitude towards evolving roles within the commercial domain. We value versatility and the ability to adapt to new challenges while ensuring a stable and consistent job scope.

We Offer

• 💪 Top-notch private health insurance.
• 🍔 Glovo free delivery and 40 EUR Food vouchers.
• 🏊 Co-funded Multisport card.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits.

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements, we would love to hear from you! Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are encouraged to apply. Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Glovo free delivery and 40 EUR Food vouchers to satisfy your cravings!
• 🏊 Co-funded Multisport card to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!