Account Manager - Specialties, Portugal

About the Position

Account Manager - Specialties, Portugal

Glovo is seeking a talented and ambitious Strategy & Account Manager for its fastest-growing vertical - Specialties. Do you want to make an impact and contribute to disrupting the instant delivery market?

Responsibilities

• Accountable for enhancing operational performance metrics (such as orders, users, and revenue) and streamlining operations for a designated group of Top Partners in Specialties.
• Foster enduring partnerships with Top Partners, enhancing their business metrics, promotional activities, interaction, and Partner retention over time.
• Play a pivotal role in shaping their delivery operations and offer strategic counsel leveraging industry insight, thorough data analysis, and specialized knowledge.
• Build and maintain relationships with Glovo’s Top Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews).
• Get feedback from our partners and translate it into product, marketing, and operations improvement.
• Serve as a representative of Glovo's mission, brand values, and product offerings.

Requirements

• 1+ years of proven experience in high-performance analytical roles such as consulting, startups, or business operations.
• Proficient in data analysis, particularly with GSheets, capable of extracting insights and providing actionable recommendations to partners.
• Passionate about delivering exceptional customer experiences, proactive in identifying opportunities, and dedicated to nurturing positive, enduring relationships with our partners.
• Excellent communication and interpersonal abilities, adept at articulating recommendations persuasively and influencing stakeholders effectively.
• Skilled in strategizing, executing initiatives, and proficient at working autonomously to see projects through from inception to completion.
• Meticulous attention to detail, aiming to become a trusted ally for merchants utilizing the Glovo app.
• Willingness to dive deep into complex issues and persevere through challenges.
• Experience in managing processes at scale and adept at project management.
• Proficiency in English and native fluency in Portuguese.
• An empathetic, inclusive, and curious attitude.

We Offer

• 💪 Private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and extra personal days off.
• 🧠 Online therapy, gym, and wellbeing benefits to ensure your mental well-being.

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!