Account Manager, Strategic

About the Position

Join Atlassian's Account Management team as a Strategic Account Manager to drive growth and retention for our largest Enterprise customers.

About the Role

As a Strategic Account Manager, you will be responsible for accelerating growth by using existing customer footprints to maximize expansion through a top-down, solution-oriented approach. You will develop senior and executive relationships over video conferences and in-person, manage high-value renewals & expansion across a sizable product portfolio, and oversee growth opportunity management.

Responsibilities

• Accelerate growth by using existing customer footprints to maximize expansion through a top-down, solution-oriented approach.
• Develop Senior and Executive relationships over video conferences and in-person.
• Manage high-value renewals & expansion across a sizable product portfolio.
• Oversee growth opportunity management.
• Partner with our Sales team on account planning and driving business growth through competitive, market, and white space analysis.
• Increase customer awareness of Atlassian's product portfolio to discover opportunities.
• Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners.
• Forecast accountability for your owned book of business.
• Identify pockets of risk in your Customer's portfolio and assess solutions to reduce issues before they impact customer satisfaction.
• Manage up internally to provide awareness and advocacy of customer needs.
• Influence cross-functional partners toward mutually beneficial outcomes.

Requirements

• Generally, 7+ years experience in account management, inside sales, customer success, or other relevant business areas.
• Proven experience selling Enterprise SaaS products across a global account footprint.
• Experience establishing communication and engagement with prospects, and trust over the phone and on video across several countries and cultures.
• Experience meeting or exceeding performance goals.
• Experience managing customer engagements with Enterprise-level customers.
• Experience managing complex sales cycles.
• Experience working with Channel Partners & GSIs to retain and grow customer accounts.
• Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios.
• Experience using Salesforce, Clari, and Tableau.
• Experience analyzing data to support identifying opportunity and projecting growth trajectories.

We Offer

Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.