About the Position

Account Specialist

Burnaby, British Columbia - Canada; Oakville, Ontario - Canada

About the Company

Geotab® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet, and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety, and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently, and want to make an impact. Ours is a fast-paced, ever-changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.

Responsibilities

As an Account Specialist, your key area of responsibility will be managing a portfolio of approximately 150–200 customer accounts across Canada and the U.S., with coverage aligned to Pacific Time. Your responsibilities will include:

Building strong relationships with customers
Supporting retention and identifying opportunities for account growth
Proactive customer outreach, holding approximately 10–15 customer meetings each week
Learning about customers’ evolving needs so they get lasting value from Geotab
Using customer and product usage data to identify opportunities, recommend tailored solutions, reduce churn, and prepare for business reviews
Developing knowledge of Geotab’s broader ecosystem, including the SDK, Marketplace, and Big Data analytics
Working closely with Sales, Solutions Engineering, and Product Development

Requirements

To be successful in this role, you will need:

A post-secondary diploma or degree, or equivalent experience; a specialization in business, engineering, computer science, or a related field is an asset
3–5 years of relevant experience, including at least 1 year as an individual contributor in a consultative sales function and at least 1 year in consulting, business operations, or program management
Technical sales experience is required; telematics experience is an asset
Experience developing customer relationships and accounts, with the diplomacy and judgment to understand customer needs and recommend viable solutions
Strong analytical, organizational, and communication skills, with the ability to manage multiple priorities and understand technical and business requirements
Proficiency with CRM tools and Google Workspace applications such as Sheets, Docs, and Slides
Ability to support customers across Canada and the U.S. with Pacific Time coverage; domestic or international travel of up to 20% may be required

We Offer

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top-up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

The above are offered to full-time permanent employees only

How We Work

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs, and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools, and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms, and gatherings. Join us and help reshape the future of technology!

Diversity and Inclusion

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training, and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected].

Salary

Hiring Range: $73,000 - $85,000 CAD

The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education, and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.

Apply for this Job

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

This posting is for an existing vacancy.

Account Specialist

Job description