Adobe Journey Optimizer Engineer

About the Position

Adobe Journey Optimizer Engineer

Canada - Remote

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

Responsibilities

Adobe Journey Optimizer & Campaign Development

• Design, configure, and deploy customer journeys in Adobe Journey Optimizer (AJO), including event-based and audience-based entry conditions.
• Build and manage multi-channel customer experiences across email, push notifications, SMS, and other supported activation channels.
• Develop reusable content templates, dynamic content blocks, personalization logic, and message fragments.
• Configure journey decisioning, branching logic, wait steps, event triggers, and audience qualification rules.
• Support campaign execution, testing, quality assurance, and production deployments.

Adobe Experience Platform & Customer Data

• Design and maintain Experience Data Model (XDM) schemas, field groups, identity structures, and data models to support marketing use cases.
• Support customer data onboarding, ingestion, validation, and activation processes within Adobe Experience Platform and Real-Time CDP.
• Configure and troubleshoot customer profiles, identity stitching, segmentation services, and audience activation workflows.
• Partner with data engineering teams to ensure data quality, governance, performance, and scalability.
• Monitor data flows and troubleshoot issues impacting profile qualification, segment population, and journey execution.

Data, Personalization & Optimization

• Create and optimize customer segments and audiences based on behavioral, transactional, and profile data.
• Leverage personalization capabilities to deliver relevant customer experiences at scale.
• Use SQL and platform reporting tools to validate data quality, investigate issues, and support campaign analysis.
• Analyze journey and campaign performance and recommend continuous improvements.
• Support A/B testing, audience optimization, and personalization strategies.

Technical Collaboration & Delivery

• Collaborate with architects, marketers, consultants, and client stakeholders to translate business requirements into technical solutions.
• Participate in project discovery sessions, solution design workshops, and implementation planning.
• Document technical designs, data structures, journey logic, and deployment processes.
• Support QA activities, troubleshooting, and production support.
• Contribute to implementation best practices and help establish scalable delivery standards across projects.

Governance & Compliance

• Ensure implementations adhere to data governance, privacy, consent management, and regulatory requirements.
• Support the configuration and maintenance of consent frameworks within Adobe Experience Platform.
• Promote platform best practices, performance optimization, and operational excellence.

Requirements

• 3+ years of experience in Marketing Automation, CRM technology, or Customer Engagement Platforms.
• 2+ years of hands-on experience with Adobe Journey Optimizer (AJO).
• Experience with Adobe Experience Platform (AEP) and/or Adobe Real-Time CDP.
• Strong understanding of customer journey orchestration and lifecycle marketing concepts.
• Experience designing and configuring audience segmentation and activation workflows.
• Knowledge of Experience Data Model (XDM), identity management, customer profiles, and data ingestion processes.
• Experience developing email templates and marketing communications using HTML and CSS.
• Strong SQL skills for data validation, troubleshooting, and audience analysis.
• Understanding of customer data architecture and end-to-end data flows supporting marketing activation.
• Experience working in Agile delivery environments.
• Strong problem-solving, troubleshooting, and communication skills.
• Professional proficiency in English.

Nice to Have

• Experience with Adobe Campaign.
• Adobe Certified Professional or Expert certifications in Adobe Journey Optimizer, Adobe Experience Platform, or Real-Time CDP.
• Experience with Customer Journey Analytics (CJA).
• Experience with Adobe Experience Cloud ecosystem products such as Adobe Target, Adobe Analytics, or Adobe Experience Manager.
• Familiarity with APIs, integrations, and customer data platforms.
• Knowledge of consent management and data governance frameworks.
• Experience working with enterprise B2C, B2B, or B2B2C customer engagement programs.

We Offer

• Full-time position based in Canada.
• Salary range: $100,000 - $150,000 CAD annually, depending on experience and location.
• Comprehensive insurance plan with employer contribution up to 80%.
• Dialogue via Sun Life for virtual healthcare services.
• $500 Personal Spending Account for various reimbursements.
• Retirement plan with Valtech matching 100% of RRSP contributions up to 4%.
• Flexible vacation policy and personal technology reimbursement.
• Winter holiday closures and flexible scheduling.

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.

Application Process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

Let’s Connect

Fill in your details and kickstart your transformation journey.

Should you need an alternative format and/or communication support to provide feedback please contact Sheree Atcheson.