After Sales Technical Architect

About the Position

We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand.

Responsibilities

• Assess the existing technology landscape supporting aftersales and servicing operations.
• Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.
• Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
• Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.
• Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.
• Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.
• Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.
• Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.
• Assess integration patterns, data ownership, master data challenges, and system interoperability.
• Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.
• Define the future-state target architecture supporting global aftersales capabilities.
• Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.
• Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
• Define phased modernization and migration strategies for the future-state landscape.
• Identify opportunities for legacy rationalization and platform consolidation.
• Facilitate architecture workshops with engineering, product, operations, and business teams.
• Build alignment around architecture principles, target-state recommendations, and technology priorities.
• Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.

Requirements

• Ability to work within EST business hours and collaborate effectively with North American teams.
• Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.
• Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.
• Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
• Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
• Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
• Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.
• Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
• Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
• Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
• Experience assessing and modernizing legacy environments and complex integration landscapes.
• Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
• Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.
• Strong workshop facilitation, stakeholder management, and communication skills.
• Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.
• Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.

Nice to Have

• Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.
• Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.
• Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.
• Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.
• Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.
• Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.
• Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.
• Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.
• Previous consulting experience leading discovery, assessment, and architecture-definition engagements.
• Experience operating within global organizations requiring scalable, multi-region technology strategies.

We Offer

• A comprehensive insurance plan, where you can choose the module that best suits your needs-Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%.
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee offered on day 1.
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons-provided your weekly hours are completed.

About the Company

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care, and dare
• Our borderless, global framework, which enables seamless collaboration

Let’s Connect

Fill in your details and kickstart your transformation journey.

Should you need an alternative format and/or communication support to provide feedback, please contact Sheree Atcheson.