After Sales Technical Architect

About the Position

We are seeking an experienced After Sales Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand.

Responsibilities

Technical Discovery & Current-State Assessment

• Assess the existing technology landscape supporting aftersales and servicing operations.
• Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.
• Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
• Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.
• Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.
• Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.
• Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.

Architecture Gap Analysis

• Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.
• Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.
• Assess integration patterns, data ownership, master data challenges, and system interoperability.
• Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.
• Produce structured architecture findings, risks, recommendations, and gap assessments.

Future-State Architecture & Platform Strategy

• Define the future-state target architecture supporting global aftersales capabilities.
• Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.
• Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
• Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.
• Establish integration, API, and data architecture principles to guide future implementation initiatives.

Roadmap & Transformation Planning

• Define phased modernization and migration strategies for the future-state landscape.
• Identify opportunities for legacy rationalization and platform consolidation.
• Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.
• Create architecture roadmaps aligned with enterprise standards and strategic technology direction.

Stakeholder Engagement

• Facilitate architecture workshops with engineering, product, operations, and business teams.
• Build alignment around architecture principles, target-state recommendations, and technology priorities.
• Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.
• Produce high-quality architecture artifacts and executive-ready deliverables.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.

Requirements

• Ability to work within EST business hours and collaborate effectively with North American teams.
• Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.
• Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.
• Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
• Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
• Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
• Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.
• Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
• Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
• Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
• Experience assessing and modernizing legacy environments and complex integration landscapes.
• Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
• Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.
• Strong workshop facilitation, stakeholder management, and communication skills.
• Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.
• Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.

Nice to Have

• Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.
• Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.
• Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.
• Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.
• Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.
• Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.
• Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.
• Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.
• Previous consulting experience leading discovery, assessment, and architecture-definition engagements.
• Experience operating within global organizations requiring scalable, multi-region technology strategies.

We Offer

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training, and industry experts
• Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts

About the Company

At Valtech, we’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people, we offer growth opportunities, a values-driven culture, international careers, and the chance to shape the future of experience.

Compensation

This is a full-time position based in the United States. The offered salary range is $130,000-200,000 USD annually, depending on experience and location.

Let’s Connect

Fill in your details and kickstart your transformation journey.

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