About the Position

Agente de Operaciones y Atención al Cliente

Alicante, Alicante, Spain

About Us

Indie Campers is a global leader in road trips, offering thousands of customers the freedom to explore the world in fully equipped campervans and motorhomes.

As we expand our product offerings, we rely on exceptional frontline professionals who provide memorable customer experiences while driving business results.

The Rental Agent role has a dual focus:

Responsible for the customer experience in rentals
Sales specialist for motorhome purchase demonstrations and conversions

This position is key to ensuring customers leave satisfied, whether they are starting a rental journey or purchasing their future motorhome.

Responsibilities

Customer Service and Operations: Perform check-ins/check-outs, briefings, and provide continuous support during the rental. Manage service recovery and emergencies with empathy.
Sales Demonstrations and Customer Interaction: Prepare and conduct motorhome demonstrations, showcasing features, specifications, and specific client needs. Ensure smooth deliveries and that all documentation is in order.
Sales Conversion and Lead Management: Follow up on leads, demonstrations, and subsequent actions in the CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in meeting targets.
Product Knowledge and Technical Support: Maintain up-to-date knowledge of Indie Campers' motorhome models and perform basic system demonstrations (lights, gas, etc.). Detect issues, resolve them, or escalate when necessary.

Requirements

Required: 1-3 years of experience in customer service, sales, hospitality, rental, or automotive environments.
Required: Strong communication and customer interaction skills.
Required: Ability to understand and explain technical systems of motorhomes/vehicles.
Required: Practical, adaptable, and solution-oriented profile under pressure.
Desirable: Experience using CRM tools, rental systems, or digital sales software.
Required: Organized, detail-oriented, and proactive in managing leads or clients.
Required: Driver's license (Category B).
Required: English and desirable: Spanish proficiency.

Physical and Operational Requirements

Required: Ability to stand, walk, and move around the depot for extended periods throughout the day.
Required: Ability to lift or transport light to moderate objects (10-15 kg).
Required: Comfort working outdoors in various weather conditions.
Required: Flexibility to work weekends, holidays, and during peak seasons.
Required: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.

We Offer

Competitive compensation and commission opportunities.
Training in sales, product knowledge, customer service, and motorhome technical systems.
Professional growth in the areas of Rental, Sales, Operations, or Technical Service.
Travel benefits and access to Indie Campers' rental fleet.
Dynamic and multicultural work environment.

About the Company

Indie Campers is a global leader in road trips, offering thousands of customers the freedom to explore the world in fully equipped campervans and motorhomes.

Ready to join Indie?

Agente de Operaciones y Atención al Cliente

Job description