Agentic Success Portfolio Lead

About the Position

Join Atlassian as an Agentic Success Portfolio Lead to shape customer success through data, automation, and AI-driven orchestration.

Responsibilities

• Build Digital Success OS: Create the systems, data flows, and journey orchestration needed to support uncovered accounts, both pilot and scale the pattern across broader customer segments.
• Turn data into action: Convert product telemetry, lifecycle stage, health, contact engagement, sentiment, support, and commercial signals into customer plays, AI-agent triggers, CTAs, and human handoffs.
• Close ownership gaps: Act as the accountable DRI across XFN partners to assess whether systems or process ownership is unclear.
• Protect delivery momentum: Maintain the decision log, architecture principles, dependency map, and change-control process so aligned architecture is not repeatedly reopened without clear rationale.

Requirements

• Experience with customer success, support, lifecycle, adoption, churn, or consumption analytics in a SaaS environment.
• Ability to partner with Data Science on predictive models, NLP/sentiment analysis, customer behavior models, and real-time orchestration signals.
• Technical fluency with AI-agent workflows, retrieval, prompts, rules engines, model evaluation, escalation paths, and human-in-the-loop feedback.
• Experience operationalizing systems such as Gainsight, Salesforce, Databricks/SQL, Tableau, and marketing or engagement platforms.
• Proven ability to lead cross-functional execution when ownership is distributed, context is fragmented, and dependencies block progress.
• Strong data engineering fluency: data models, ETL/ELT, data quality, event/telemetry pipelines, production tables, schemas, and integration patterns.

We Offer

• Competitive Salary: Ranges from $131,472 - $206,800 per year, depending on experience and location.
• Benefits & Perks: Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

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