About the Position

AI Process Transformation Senior Consultant

Process & Work Excellence Manager

Senior Level

Full time

Job No. R00340613

Multiple Locations

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com

About the Role

You own the full process transformation design cycle for your industry or function - from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transformation.

You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

Responsibilities

Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
Contribute to business development by qualifying opportunities and co-authoring proposals.
Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
Embed AX Design principles into process specifications - defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

Requirements

Basic (Required) Qualifications

Bachelor's Degree or equivalent
Minimum 5 years of experience in process excellence, process redesign, or management consulting
Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
Proven track record building benchmarking analyses and change-impact assessments
Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
Minimum of 1 year experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
Minimum 1 year of integrating AI and automating business process design
Minimum 1 year of deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)
Applied knowledge of AI Design principles - specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

Preferred Qualifications

Understands AI strategy, ecosystem choices and how AI can transform business processes

We Offer

18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

About the Company

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement for Australia

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Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

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AI Process Transformation Senior Consultant

Job description