AI Support Analyst

About the Position

Why Join DAZN?

At DAZN, we’re redefining how sports fans around the world experience live and on-demand sport. Behind every seamless stream is a global technology platform operating at massive scale - and our Global Operations teams are at the heart of keeping it running, 24/7.

As an AI Support Analyst, you’ll be working at the intersection of cutting-edge AI-driven observability and real-world operational decision-making. You’ll help shape how DAZN uses machine intelligence to detect issues earlier, reduce incidents, and continuously improve the reliability of a platform watched by millions of fans during the biggest sporting moments.

Responsibilities

• Proactively interrogate AI-driven monitoring and observability platforms to identify anomalies, performance degradation, and early warning signals.
• Use prompt-based analysis to surface patterns and risks across DAZN’s OTT and broadcast environments.
• Validate AI insights against live dashboards, metrics, and telemetry to ensure accuracy and reliability.
• Identify recurring trends and escalate actionable findings to Platform, DSC, and Engineering teams.
• Collaborate closely with 1st and 2nd Line Support to correlate AI signals with live incidents and event data.
• Maintain and continuously improve a library of prompts, queries, and analytical workflows.
• Produce clear, concise summaries of findings for daily operational reports and shift handovers.
• Feed learnings, false positives, and optimization opportunities back into the AI Operations roadmap.

Requirements

• Experience in technical operations, monitoring, or support roles within a high-availability environment (media, streaming, telecoms, or SaaS preferred).
• Strong analytical and problem-solving skills, with the ability to interpret complex, high-volume system data.
• Familiarity with observability and monitoring tools such as Datadog, Grafana, Prometheus, Amplitude, or similar.
• Confidence working with AI-assisted tools and the ability to extract insight through effective prompting.
• Excellent written and verbal communication skills, particularly in translating technical findings for non-technical teams.
• Calm, structured approach to investigation, prioritization, and escalation in live environments.
• High attention to detail combined with operational curiosity and continuous-improvement mindset.
• Willingness to work rotating shifts as part of a 24/7 global operations model.

We Offer

Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family-friendly community including enhanced parental leave, electric vehicle benefit option, learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.

About the Company

At DAZN, we bring ambition to life. We are innovators, game-changers, and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionize the industry and we're not going to stop.

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:

• Agility and creativity fuel growth and innovation, to Make It Happen.
• Prioritizing what matters drives progress and positive outcomes, Focusing On Impact.
• Collective ambition builds optimism and success, in order to Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities, and abilities.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.