Anaplan Support Analyst

About the Position

Keyrus is seeking a proactive and experienced Anaplan Support Analyst to join our Enterprise Performance Management (EPM) team. This role is ideal for someone who enjoys solving problems, supporting business-critical systems, and working directly with clients in a collaborative and fast-paced environment. You’ll work with clients across industries, acting as a key resource for both technical troubleshooting and functional advisory on Anaplan.

Responsibilities

• Act as the primary point of contact for client inquiries related to Anaplan.
• Troubleshoot and resolve both technical and functional issues in a timely manner.
• Maintain and enhance supported Anaplan models, including minor changes and updates.
• Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
• Work collaboratively with consultants and technical teams on escalated or complex issues.
• Deliver user training and help reinforce best practices across client teams.
• Contribute to internal knowledge base and documentation to support team efficiency.
• Assist in onboarding and mentoring junior support analysts.

Requirements

• Bachelor’s degree in business, Information Systems, Finance, or a related field
• Certified in Anaplan Level 2 Model Building
• 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment
• Hands-on experience supporting Anaplan in a production environment
• Strong communication, client engagement, and relationship management skills
• Analytical and service-oriented, with solid troubleshooting ability
• Fluent in English; additional language proficiency in Cantonese, Mandarin, or Tagalog is a plus
• Familiar with IT Service Management (ITSM) practices and providing platform support in structured environments

Nice to Have

• Anaplan Level 3 Model Building certification
• Exposure to ITIL-aligned support models and frameworks (Incident, Problem, Change Management)
• Experience using ITSM tools such as (ServiceNow, Jira Service Management, Zendesk, BMC Remedy)
• Familiarity with scripting, APIs, and integration tools (e.g., Anaplan Connect)
• Background supporting business domains such as finance, supply chain, or workforce planning

We Offer

• Competitive compensation and performance-based bonus.
• Flexible work policy with remote and hybrid options.
• Health insurance and wellness benefits.
• Exposure to international projects with leading global organizations.
• Collaborative and innovation-driven work culture.

About the Company

Keyrus is an international consulting firm, specializing in the seamless integration of data intelligence and digital solutions. With a presence spanning 20 countries and a team of over 3000 dedicated professionals, Keyrus is at the forefront of delivering innovative projects to diverse clients across industries such as Banking/Supply chain, Healthcare/Pharmaceuticals, FMCG, Oil & Gas, and more.

At Keyrus, our consultants bring together a unique blend of supply chain, business, and IT expertise. We are committed to being the best in our class, with a singular focus on delivering substantial value to our clients. We pride ourselves on our ability to navigate the complex intersection of data and digital solutions to meet the evolving needs of our clients.

We reject rigid corporate structures and, instead, place our trust in individuals who take ownership and aspire to build teams founded on trust. At Keyrus, we understand the importance of fostering a culture where every team member plays a vital role in our collective success. We believe that our strength lies not only in our global reach but in the collaborative efforts of our people.

Keyrus is more than a consulting firm; it is a dynamic and inclusive community that values innovation, diversity, and individual contributions. If you are passionate about making an impact, embracing responsibility, and being part of a team that thrives on trust, Keyrus is the place for you.

If you are a highly motivated and detail-oriented individual with a passion for driving business success through Anaplan, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.