Application Support Specialist
Primary stack
Job description
About the Position
We are seeking a dedicated Application Support Specialist to work with our largest global customers. You will receive initial training on our platform, but you should already have the qualifications required for the role.
As an Application Support Specialist, you will provide technical support to AppXite customers, investigate and resolve platform-related issues, support integrations and customer environments, and work closely with internal teams to ensure high service quality and smooth customer operations across the platform.
We offer a fully remote position with long-term cooperation, and working hours aligned with the EMEA time zone.
Responsibilities
- Provide technical support and troubleshooting.
- Perform operational support tasks in the Application Support team, working with Microsoft Cloud technologies.
- Scope a customer issue by collecting the relevant facts and investigating the problem, doing your own research and involving other teams as needed.
- Consult and collaborate with peers or colleagues around the world, and with management and engineering, to resolve service issues.
- Act internally as a customer/reseller advocate.
- Empower customers/resellers to find information, self-solve when they choose to, and learn more about Microsoft products, services, and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document technical work and research to help colleagues improve the product and the support experience.
- Maintain a proactive approach to customer satisfaction, identifying concerns and managing customer expectations.
- Take ownership of tasks, proactively follow up on them, and ensure fast resolution.
Requirements
- Previous support experience in IT.
- Certified within the Azure and/or M365 certification roadmap (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Certified: Fundamentals or Associate level).
- Strong MS SQL skills: ability to connect to databases and execute and create SQL queries.
- Hands-on experience working with APIs.
- Fluent English (verbal and written).
- Experience with Microsoft Cloud technologies (Azure).
- Experience with Microsoft CSP (Cloud Solution Provider) support and partner ecosystem processes.
Nice to Have
- Experience troubleshooting SaaS applications.
- Experience with licensing and invoicing.
- Experience with MS Partner Center or similar administrator portals.
- Ability to identify, update, and create Help Center articles to assist team members and external users in navigating and using a product.
We Offer
- Work with leading tech companies across the globe.
- Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid.
- Skilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment.
- Professional Development: Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role.
- Referral Rewards: Help us grow our team - our employee referral program recognizes and rewards your contributions.
- Flexible working environment: Enjoy the freedom of a fully remote role.
- Time to Recharge: Enjoy four weeks of paid vacation per year, plus paid public holidays.
About the Company
About AppXite
We Build a Platform to Automate Subscription Business with Vendors and Customers' Own Services
The AppXite Platform enables distributors, sellers, and vendors to build and manage their cloud and SaaS businesses. AppXite works with software companies like Microsoft, AWS, Google, and IBM and serves customers like Lenovo, NTT, and Atea. AppXite platform has been recognized in the Canalys and Forester Tech Stack Reports as a featured platform in the B2B Ecosystem marketplace and integrations category. Our specialty is to lower transaction costs throughout the entire customer journey with automation and self-service.
Contact
Yulia Sharhun, HR Business Partner
Contact me if you have any questions: [email protected]
© AppXite. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
AppXite is a value add distributor helping to scale ISV business globally by providing Azure lift-and-shift, DevOps & Customer Success Management services towards end customers, and increasing partner sales through our global partner channel framework.Our approach is based on a pay-as-you-grow policy towards both our partners and the resellers and focussing on matching vertical resellers to the ISV solution.AppXite is a fully owned subsidiary of Atea ASA with a 3.3 Eur billion turnover in 2016 and listed on Oslo Stock Exchange.