Assistant Manager, Human Livestreaming

About the Position

Assistant Manager, Human Livestreaming

Kota Damansara, Selangor

We are seeking a strategic, results-driven Assistant Manager, Livestream to lead our Human Livestream team and take full ownership of overall department performance, operational excellence, and commercial execution. In this role, you will direct and develop a high-performing team of livestream executives, studio specialists, and operational staff. You will bridge strategy, studio management, and live commerce performance, serving as the primary operational lead accountable for team KPIs, broadcast quality, SOP governance, and end-to-end stream execution across major e-commerce platforms.

Responsibilities

• Lead, recruit, and mentor the Human Livestream team, establishing clear KPIs, accountability frameworks, and individual development plans.
• Take full ownership of overall team performance, driving metrics related to stream uptime, operational quality, viewer engagement, and commercial conversion goals.
• Conduct regular performance reviews, one-on-one coaching, and workflow evaluations to maximize team capability and productivity.
• Direct end-to-end operational execution, including master live production scheduling, crew assignments, studio allocation, and talent coordination.
• Collaborate with creative teams, brand leads, market managers, and external partners to align production calendars with overall business strategy.
• Establish, standardize, and enforce robust Standard Operating Procedures (SOPs) covering equipment calibration, OBS/vMix setups, studio protocols, and emergency contingency workflows.
• Serve as the senior technical authority and final escalation point during live broadcasts, decisively resolving critical technical, hardware, software, or network interruptions in real time.
• Enforce strict Quality Assurance (QA) guidelines across all broadcasts to guarantee brand-safe content, broadcast fidelity, and high visual/audio standards.
• Monitor and analyze cross-platform stream performance metrics, transforming commercial and technical data into actionable optimization strategies for senior stakeholders.
• Evaluate workflow efficiencies and introduce automation or structural improvements to scale streaming capabilities.
• Oversee livestream studio infrastructure, specialized hardware inventory, equipment procurement, software licensing, and preventive maintenance to ensure total operational readiness.

Requirements

• 4+ years of hands-on experience in live broadcasting, digital studio production, or live e-commerce operations, with at least 1–2 years of direct team management or supervisory experience.
• Deep technical knowledge of live streaming software (OBS Studio, vMix), AV broadcast architecture, signal routing, and major platform ecosystems (TikTok Shop, Shopee Live, Lazada).
• Strong people management skills with a proven track record of managing team KPIs, resolving internal bottlenecks, and fostering a collaborative team environment.
• Excellent analytical ability to evaluate commercial performance metrics, viewer retention trends, and technical stream health.
• Exceptional written and verbal English communication skills with the confidence to present recommendations to cross-functional leaders and external brand partners.

Nice to Have

• Direct operational experience within streaming platform headquarters (e.g., TikTok Shop, Shopee Live) or leading Multi-Channel Networks (MCNs).
• Practical background in host development, talent coaching, or content direction.

We Offer

• Access to advanced AI tools across operational workflows
• Competitive salary package
• Annual performance bonus
• Comprehensive Annual Leave entitlement
• Dental and medical coverage
• Wellness benefits
• Active engagement culture (TGIF gatherings, monthly birthday celebrations, and team-building events)
• High-impact leadership opportunity within a fast-growing digital commerce environment

About the Company

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