Associate Account Manager

About the Position

Associate Account Manager

US New York, New York, United States

Stadium Goods is the premier global marketplace for authentic sneakers, streetwear, and collectibles. We sit at the intersection of retail, technology, and culture, empowering a massive community of buyers and sellers. Our digital ecosystem is the optimized interface that unlocks our core supply, driving sales across our flagship site, mobile app, and integrated global marketplaces.

We are a data-driven, fast-paced team that thrives on innovation and operational excellence. By mastering the full Shopify ecosystem-from the front-end user experience to the complex data flow connecting channels like Tapcart, TikTok, and Walmart-we ensure a seamless, world-class experience for our customers worldwide. Join us to own a critical piece of our technology stack and drive significant growth in a thriving, dynamic industry.

Responsibilities

• Serve as a resource for all Pro Seller Level 3 Suppliers, ensuring all offered benefits are achieved while providing a luxury experience and unparalleled service.
• Achieve personal supply targets and related KPIs.
• Create and send personalized communications to clients, informing them of product insights, commission promotions, accepted brands, and other Stadium Goods news relevant to their interests.
• Support inventory management activities for your consignor base, overseeing their end-to-end consignment experience.
• Support the Partner Success team with ad-hoc supply activities.
• Work quickly and diligently to resolve managed account issues as necessary.
• Work closely with Partner Success Management on individual monthly, quarterly, and annual inventory planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.
• Collaborate closely with colleagues across the Account Management team and with cross-functional teams such as Marketing, Commercial, CS, and Catalog.
• Attend events as required to aid business development and act as a Stadium Goods brand ambassador.

Requirements

• Experienced professional with a proven track record in account management, customer success, relationship management, or similar client-facing roles.
• Solid understanding of the streetwear and sneaker market, with the ability to offer insights on current and emerging trends.
• Passionate about creating customer value and delivering an elevated, personalized client experience.
• Collaborative team member, capable of working effectively with local, remote, and cross-functional teams.
• Excellent relationship builder, adept at actively listening to supplier needs, influencing stakeholders, and incorporating constructive feedback.
• Hands-on problem solver, able to translate complex ideas and business needs into clear, actionable plans for internal and external stakeholders through effective communication.
• Skilled at interacting with various levels of the organization and across diverse global cross-functional teams.
• Growth mindset and the ability to identify opportunities to expand supplier relationships, increase supply, and drive long-term business growth.

We Offer

• Competitive salary range: $60,000 - $67,000 per year.
• Comprehensive benefits package including medical, financial, and other benefits (such as 401(k) eligibility and various paid time off benefits).
• Opportunity to work in a hybrid work environment.

About the Company

Stadium Goods is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are committed to building a consciously inclusive culture as part of our strategy throughout our business, partnerships, and communities.

SCAM DISCLAIMER: It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

NYC Wage Transparency Law: The pay range for this position at commencement of employment is expected to be between $60,000 and $67,000 per year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.