Associate Client Manager

About the Position

We are seeking an Associate Client Manager to join our Customer Success team. This hybrid role involves working on-site in Nutley, NJ and requires 2-5 years of experience in the CPG industry or related fields.

Responsibilities

• Work as a master of proprietary NIQ tools and metrics, and use these to help solve clients' business questions along with helping to diminish/eliminate client concerns & roadblocks to drive usage.
• Work with the Account Leads to elevate the customer experience.
• Integrate AI into workflows to drive efficiency, unlock new insights, and maximize analytical impact.
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations, using NIQ standards.
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
• Identify revenue leads in an independent way and take ownership in partnering with Account Lead to convert these into revenue opportunities.
• Take initiative to remove roadblocks when they arise.
• Lead by example, guiding and coaching junior team members.
• Participate in Thought Leadership Projects.

Requirements

• 2-5 years of experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS & Panel data.
• Openness to working on-site with the potential for increased in-office requirements over time.
• Curious person who likes building stories based on data to answer business questions.
• Strong analytical mind and excellent numerical skills.
• Expert knowledge of Microsoft Excel and Microsoft PowerPoint.
• Excellent command of both written and spoken English.
• Digital savvy & fast learner of concepts/tools/analyses.
• Ability to coach others in data analyses and working with the NIQ tools.

We Offer

• Competitive salary range: $69,800 - $83,000 yearly.
• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.