Associate Customer Service Manager

About the Position

Associate Customer Service Manager

Join Stryker as an Associate Customer Service Manager in Seoul, Korea. Lead customer service operations, optimize order management, and enhance cross-functional collaboration.

Responsibilities

• Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets
• Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines
• Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfillment
• Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets
• Support key accounts across dealers and hospital channels, ensuring consistent service delivery and issue resolution
• Identify process gaps and implement continuous improvement initiatives to increase efficiency and reduce cycle times
• Standardize workflows and enforce adherence to operating procedures across the team
• Collaborate with Sales, Supply Chain, Finance, and Logistics to align on customer requirements and resolve operational challenges

Requirements

Required:

• Minimum 10 years of experience in customer service, operations, or order management
• Minimum 2 years of experience leading or supervising a team
• Experience managing end-to-end order management processes
• Working proficiency in English (spoken and written)
• Strong hands-on knowledge with ERP systems (e.g., SAP, JDE, or equivalent)

Preferred:

• Experience in the medical device or healthcare industry
• Active participation in ERP implementation or enhancement
• Demonstrated contributions in Process enhancement, automation initiatives

We Offer

• Competitive salary
• Comprehensive benefits package including bonuses, healthcare, insurance, retirement programs, wellness programs, and service and performance awards
• Various social and recreational activities, all of which are location specific

About the Company

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.