Associate IT Operation and Support Engineer

About the Position

Associate IT Operation and Support Engineer

Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.

We are currently seeking an Associate IT Operation and Support Engineer to join our team in Skopje, Bitola, and Ohrid.

Responsibilities

• Monitoring system operations and troubleshooting problems
• Analyzing root causes of operational malfunctions and providing resolutions
• Resolving operational problems within the defined schedules and service level agreements
• Driving incident resolution and process improvements to minimize impact to the production environment and business partners
• Developing a support plan to prioritize and resolve issues
• Addressing customer issues promptly and accurately
• Working closely with business partners, vendors, and technical groups to provide support and escalations for technical incidents
• Developing preventive measures and documenting issue resolution procedures

Requirements

• Experience in working as operations or support engineer
• Experience in Windows and Linux/UNIX system administration
• Medium to strong grasp of relational databases and SQL
• Advanced Troubleshooting skills in a multi-user environment
• Advanced English proficiency (spoken and written)

Nice to Have

• Scripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting
• Knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
• Strong grasp of Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Experience using monitoring tools
• Ability to prioritize assignments, handle shifting deadlines, multitask, and work independently as well as in a team environment
• Ability to exercise good judgment, independently assess risk, and make critical decisions
• Willingness to work flexible shifts

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities
• Collaborative and inclusive company culture

About the Company

People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.

Locations

• Skopje, MK
• Bitola, MK
• Ohrid, MK

Remote Status

• Hybrid

Application Process

1. Send your CV: Tell us about your core skills and what you're looking for next.
2. Talent Call: Meet our Talent team to talk about your goals and experience while exploring our culture and the way we work.
3. Technical Interview: We'll explore your experience, strengths, and approach to work to see what we can build together.
4. Customer Interview: For some roles, you'll meet our customers to understand the outcomes your expertise can help create.
5. Welcome to Avenga: An offer is just the beginning. We welcome you to put your expertise into action and shape what's next together.