About the Position

Associate, Operations Engineer

Location: New York, New York

Company: ING Bank

Employment Type: Full-time

Date Posted: 2026-09-23

About ING:

In the Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Responsibilities

Operational Management

Own and coordinate day-to-day operational activities for supported applications.
Lead and coordinate incident resolution, problem management, and root cause analysis.
Manage and support application changes and releases in accordance with change management processes.
Coordinate and execute Disaster Recovery (DR) and Business Continuity testing activities.
Monitor application health, availability, performance, and capacity.
Ensure operational processes comply with risk, security, audit, and regulatory requirements.

Continuous Improvement

Identify, propose, and implement operational improvements and automation opportunities.
Drive standardization, documentation, and process optimization initiatives.
Improve team resiliency by reducing key-person dependencies and enhancing knowledge sharing.
Enhance monitoring, alerting, reporting, and operational dashboards.
Promote a culture of operational excellence and continuous improvement.

Collaboration & Stakeholder Management

Partner closely with application developers to improve application stability, supportability, and delivery quality.
Build strong relationships with business stakeholders and application owners.
Act as a trusted advisor on operational risks, reliability concerns, and service improvements.
Coordinate effectively with infrastructure, database, security, and vendor teams when required.

Requirements

Core Skills

3-4+ years of experience in Application Support, Operations Engineering, DevOps, Site Reliability Engineering (SRE), or a similar role.
Demonstrated experience supporting business-critical applications in a financial services environment.
Strong experience managing incidents, problems, changes, releases, Disaster Recovery exercises, and production support activities.
Experience operating within regulated environments with strong audit, risk, and compliance requirements.
Proven ability to work independently and manage priorities with minimal supervision.

Preferred Technical Skills

Strong SQL skills.
Working knowledge of Oracle databases.
Understanding of application architecture and system integrations.
Experience with monitoring, alerting, and observability tooling.
Familiarity with CI/CD concepts and release management processes.
Scripting and automation experience (PowerShell, Python, Shell scripting or similar).
Middleware Engineering: MQ, XFB, SFTP
Basic development knowledge and ability to interact effectively with software engineers.
Understanding of: Java, Python, APIs and web services, PowerShell Automation & Scripting.
Experience with reporting and BI platforms such as Cognos and Power BI.
Experience with DevOps and automation tooling.
Exposure to cloud platforms and modern engineering practices.

Behavioral Competencies

Self-starter with a strong ownership mentality.
Highly organized and structured approach to work.
Proactive problem solver who identifies opportunities before issues arise.
Strong analytical and troubleshooting skills.
Excellent communication and stakeholder management abilities.
Comfortable challenging existing processes and driving improvements.
Able to balance operational support responsibilities with strategic improvement initiatives.
Team player who can work effectively across technical and business teams.

We Offer

Salary Range: $110,000-140,000
Benefits: Comprehensive health benefits, generous 401k savings plan, competitive PTO, adoption, surrogacy, and fertility services; student debt assistance; and subsidies for commuting and fitness.
Equal Opportunity Employer: ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

About the Company

ING is a global bank with a strong European base. More than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Apply now to join our team and help us achieve operational excellence and continuous improvement.

Associate, Operations Engineer

Job description