Associate Technical Account Manager

About the Position

Associate Technical Account Manager

Do you have a strong dental background, enjoy solving technical challenges, and know how to build trusted customer relationships?

At 3Shape, we are looking for an Associate Technical Account Manager (TAM) to join our Lab Key Accounts team in Copenhagen. As a TAM, you will serve as the primary technical contact for our enterprise lab customers, helping them get the most from 3Shape’s products and services.

This is not a traditional support role. You will work proactively to stabilize and scale customers’ IT environments, manage technical relationships, solve complex issues, guide software integrations, and advocate for customers internally. The role supports recurring revenue growth and helps strengthen 3Shape’s position as a trusted partner in digital dentistry.

You will work closely with Product, Sales, Support, and Academy to deliver a strong customer experience.

This role reports to the Director, Head of Lab Key Accounts Region Europe and is based at our Copenhagen headquarters by Kongens Nytorv. The position also requires 30–50% travel for onsite meetings, customer engagements, and industry events.

Responsibilities

• Enterprise customer relationships: Act as the main technical contact for enterprise dental labs, building strong relationships and working closely with lab teams and their IT providers.
• Upgrades & technical readiness: Review hardware specifications, server/client setups, and scanner compatibility, and coordinate larger upgrades across Lab Organizations, Dental System, and Cloud Dongle.
• Infrastructure & integrations: Help customers establish scalable technical setups for 3Shape software and maintain an overview of LMS/ERP integrations, cross-lab workflows, and new lab onboarding.
• Technical support & troubleshooting: Use strong knowledge of dental lab workflows and 3Shape Lab solutions to solve complex product, network, and installation issues. Guide customers through upgrades, feature adoption, and new workflow implementations. Support field engineers and technicians, and feed technical input back to R&D.
• Proactive issue resolution: Identify technical challenges before they impact customers and act as an escalation point, coordinating with Support, Product, and customer IT teams when needed. Keep technical product documentation updated as issues are identified and fixed, and build tests and diagnostic tools to catch recurring and potential issues.
• Customer value & product feedback: Support LabCare renewals, seat and scanner expansions, and adoption of new workflows, while bringing customer feedback and real-world dental lab use cases back into 3Shape.
• Collaboration: Coordinate across internal teams and participate in QBRs to connect technical initiatives with outcomes such as uptime, throughput, and ROI.

Requirements

• Strong professional background in dentistry or dental technology, ideally with hands-on experience as a dental technician or working in dental laboratories and digital dental workflows.
• Relevant education, preferably in dentistry or a related field. Education in engineering, IT, computer science, or similar is also relevant when combined with strong dental industry experience.
• Deep, hands-on understanding of 3Shape Lab products, services, and integrated workflows.
• Experience in enterprise technical account management, customer success, technical project management, or a similar customer-facing technical role.
• Strong knowledge of IT architecture, including server/client networking, databases, and cloud migrations.
• Experience with CRM systems and project management software.
• Understanding of subscription or renewal-based business models, including SaaS or enterprise software, and how technical adoption supports recurring revenue.
• Excellent verbal, written, and presentation skills, with the ability to translate complex technical topics into clear business outcomes.
• Strong analytical and problem-solving skills, with a proactive, relationship-focused, and customer-centric approach.
• Ability to manage multiple enterprise projects and accounts simultaneously, prioritize effectively, and track progress and metrics.

Nice to Have

• Familiarity with ERP/LIS systems or complex IT integrations.

We Offer

• A vibrant and international environment with social, diverse, and highly skilled and collaborative colleagues - we are more than 20 nationalities in our DK-based office from all different backgrounds.
• An attractive healthcare package to keep you fit and well.
• Breakfast every day, and delicious and healthy lunch cooked by our private chefs.
• We provide a great social work environment with many optional activities and social clubs, ranging from wine & beer, board games, running to bicycle clubs.
• Good work/life balance.
• Attractive offices and R&D lab spaces in downtown Copenhagen close to Kgs. Nytorv, Nyhavn, and the Copenhagen Canals.
• Our purpose: We empower dental professionals to provide superior care for every patient, every time.

About the Company

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues, we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

Get in Touch

Please do not hesitate to apply for this exciting opportunity at one of Denmark’s most successful and fastest-growing high-tech companies, as applications will be processed continuously.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results is by welcoming diverse people into our community.