Assurance Lead

About the Position

Assurance Lead

We are seeking an Assurance Lead to join Anima, a pioneering company in personalized medicine, to build a function that ensures customer confidence in our technology, focusing on regulatory compliance and data protection.

Location

• City: London
• Country: United Kingdom
• Remote: Yes

Employment Type

• Type: Full-time

About the Role

I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the science and the clinicians were fine. It was the system around them that failed: the way information moved, the way decisions got routed, and the way fragmented teams and fragmented data turned solvable problems into tragedy.

Our mission is human wellbeing, and we're focusing on the breakthrough technology of personalized medicine. Since the beginning, our proprietary insight has always been that the company to create a true active learning data engine with a loss function against human wellbeing would be the one to crack it, becoming one of the most impactful companies in the world as a result.

We're now in 1,100+ clinics, across 4 product lines, serve >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives. We are cash flow positive, growing fast, and have a tight crew of ~35 people.

Multiple trillion-dollar companies will be built in healthcare over the next two decades, and we intend to be one of them.

We have a knights of the round table culture with a flat hierarchy, where we empower builders to have outsized impact on millions of lives, and where we collaboratively converge on the optimal action without dogma or ego. We're all here to serve a greater mission than ourselves. The closest analogy for our culture is probably Firefly (the TV series): a small crew on a ship at the frontier, each person exceptional in a specific way, deeply loyal to each other and the mission, resourceful under constraints, and having a genuinely good time doing something that matters. We're carefully curated, lean, and wholeheartedly in.

If you want your skills to be at the highest possible stakes, you belong at Anima. Your work here will save lives.

• Shun

Responsibilities

• Customer Assurance: Own customer assurance from first question to resolution. Be the main contact for NHS customers, handling work such as DPIA support packs and security questionnaires. Lead customer conversations and work with our Data Protection Officer on questions requiring specialist input.
• Technical Understanding: Become fluent in how our products work. Build enough technical understanding to answer routine assurance questions independently, bringing in Product and Engineering for new or complex issues.
• Documentation: Keep our documentation accurate and ready to use. Ensure it reflects how our products operate, including coordinating clinical safety documentation with our Clinical Safety Officer.
• Systems Building: Build the systems behind the function. Create a self-serve knowledge base, standard answers and onboarding packs, alongside a reliable system for tracking customer agreements, terms and review dates.
• Influence and Representation: Influence how we launch and grow. Work with product teams to address assurance requirements before launch, using customer feedback to highlight gaps. Represent Anima in customer conversations and at industry events.
• Incident Coordination: Coordinate customer follow-up when incidents occur. Work with the relevant specialists, keep communications and records organized, and ensure lessons learned improve our documentation and processes.

Requirements

• Regulatory or Compliance Experience: Background in insurance, financial services, healthcare, or another regulated sector, including consulting or delivering assurance services for clients. Healthcare or NHS experience isn’t required, but you’ll need to learn the context quickly.
• Curiosity and Analytical Skills: Willingness to dig into data flows, integrations, and AI model governance, ask good questions, and explain what you’ve learned in plain English.
• Pragmatic Judgement: Ability to translate requirements into practical action and build processes that are proportionate to the problem.
• Customer Confidence: Confidence in front of customers. Ability to explain complex issues clearly and respond credibly to challenging questions.
• Systems Building: Experience in turning fragmented work into reliable processes that others can use.

Nice to Have

• Familiarity with NHS Assurance Landscape: Familiarity with data protection, DPIAs, data processing agreements, or frameworks would help.
• Healthcare Experience: Experience in healthcare or NHS.
• Clinical Safety Documentation: Experience with clinical safety documentation.

We Offer

• Impactful Work: Your work here will save lives.
• Collaborative Culture: Join a tight-knit, mission-driven team.
• Professional Growth: Opportunity to learn and grow in a fast-growing company.

About the Company

Anima is a pioneering company in personalized medicine, aiming to become one of the most impactful companies in the world. We are currently in 1,100+ clinics, serving >20% of the UK population, and have solved >5.7 million patient cases in the past 12 months alone, saving an estimated 8,600 lives.