Attaché d'exploitation F/H

About the Position

Attaché d'exploitation F/H

Meyzieu, Auvergne-Rhône-Alpes, France

Veolia, a global leader in environmental services, is present on all continents with nearly 215,000 employees. An expert in water, energy, and waste management, the Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration to support communities and industries in their ecological transformation.

The Recycling & Valorization Activity aims to become the leading producer of renewable resources in France. We offer a complete range of innovative solutions at every stage of the waste cycle, from collection to transformation and energy recovery, through sorting and treatment stages.

Veolia's Waste Recycling and Valorization activity is looking for an Attaché d'exploitation F/H for its Enterprise Services Direction Pole in Auvergne on a fixed-term contract for one year.

Based in Meyzieu or Villefranche sur Saône (69) and under the authority of the Operations Manager, your main missions will be:

• Ensure the departure of the collection crews (presence of crews, equipment status, management of replacements if necessary), transmit work instructions and all necessary on-board documents and accessories for the completion of services.
• Monitor collection activities in real-time: resolve problems encountered by the team, adapt the schedule if necessary.
• Be available to go to the field for any problem reported by the driver (breakdown, AT, Accident, damage at a customer's place....)
• Conduct a complete debriefing after the tour/service (completeness of operational data, recovery of all tour documents such as BSD, weighing tickets,..., review of events that occurred) and validate the tour sheets.
• Participate in the creation of collection schedules (in support/replacement of the ATEX dedicated to the planing).
• Report to the Operations Manager on difficulties encountered and inform other concerned services (logistics, maintenance, sales); communicate fluidly and rigorously with the rest of the team during shift changes.
• Monitor and process corrective actions to be taken: following incidents, breakdowns, or customer complaints, for example.
• Ensure compliance with QHSE policies on a daily basis (field visits, conducting talks, reporting hazardous situations encountered by drivers...).
• Ensure the quality of service and customer satisfaction: regular meetings with customers and follow-up of service (security, quality).
• Participate in operational, commercial, incident analysis, accident, or hazardous situation meetings, or any other meeting necessary for the functioning of the agency.

Position with weekly rotation of hours over several weeks (morning/day/afternoon).

Position with regular travel within the sector perimeter: Meyzieu, Villefranche sur Saône, La Tour du Pin, Ampuis, and Chassieu.

Responsibilities

• Ensure the departure of the collection crews.
• Monitor collection activities in real-time.
• Be available to go to the field for any problem reported by the driver.
• Conduct a complete debriefing after the tour/service.
• Participate in the creation of collection schedules.
• Report to the Operations Manager on difficulties encountered.
• Monitor and process corrective actions to be taken.
• Ensure compliance with QHSE policies on a daily basis.
• Ensure the quality of service and customer satisfaction.
• Participate in operational, commercial, incident analysis, accident, or hazardous situation meetings.

Requirements

• A Bac +2 level education in Transport/Logistics or equivalent and/or significant experience in an operations position, in contact with clients and drivers.
• Mastery of transport and CSR regulations would be a plus.
• Managerial and administrative skills, and appreciation for the "field" aspects of the position.
• Relational skills.
• Polyvalence.
• Relational qualities.
• Discretion.
• Ability to work under tight deadlines.
• Reactivity and availability.
• Sense of service.
• Writing skills.
• Autonomy.

We Offer

• Competitive salary.
• Professional development opportunities.
• Inclusive work environment.

About the Company

Veolia is committed to diversity and inclusivity, giving equal consideration to all candidates without discrimination.