Billing Support Specialist
Primary stack
Job description
About the Position
Uniwell is an international service company that supports users in the Health & Fitness sector across more than 100 countries. Since 2019, we’ve been helping people achieve their wellness goals through dedicated support for the Unimeal, MadMuscles, and HARNA apps. We strive to go beyond providing solutions - creating genuine connections that make every customer feel understood, motivated, and empowered on their journey.
We are currently looking for a Billing Support Specialist to handle payment-related requests from users of Health & Fitness mobile applications. This role involves written communication through a ticketing system, CRM, and internal admin panel. You’ll assist users with both billing-related questions (failed transactions, refunds, chargebacks) and general inquiries, ensuring clear, friendly, and solution-oriented support, and coordinating with payment providers when necessary.
Responsibilities
- Deliver high-quality second-line support, assisting users with billing questions (payments, refunds) as well as other inquiries via thoughtful written communication;
- Assess risks in specific cases and manage customer disputes;
- Gather and summarize user feedback to help improve products and services.
Requirements
- At least 6 months of experience as a Customer Support Representative, Billing Support Specialist, or in any client-facing role;
- Strong written English skills (B2 level or higher);
- Ability to communicate politely, clearly, and in a way that makes users feel valued;
- Personal involvement and genuine willingness to assist users;
- Accountability for outcomes and ability to make well-reasoned decisions.
We Offer
- Fully remote work from anywhere (using your own equipment);
- Rotating schedule: 4 days on / 2 days off, then 3 days on / 1 day off. Shift: 15:00–23:00;
- Medical insurance after a 3-month probation period;
- 21 paid vacation days and unlimited sick leave;
- Corporate discounts on gym memberships and a wide range of wellness services;
- Opportunities for career growth - development and learning are our core values, and we create space for you to grow;
- The chance to work with products that genuinely help people achieve their health and fitness goals.
About the Company
We are a vibrant team of 200+ professionals that you won't get bored with. Send us your CV, and let's improve people's lives together!
Recruitment process: Interview - Test assignment - Hiring team Interview - Offer.
© Uniwell. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Hi! We areUniwell!Uniwell is an international customer care team that has been providing customer care services to users in the Health & Fitness industry. We operate within a co-founding company Genesis as an independent business unit.About us in numbers: ▪️️️️ 5+ years of expertise in customer care ▪️️️️ 100+ people in our team ▪️️️️ 100+ countries — we assist users all over the world ▪️️️️ 1 million+ satisfied users after communicating with usOur ClientsWe partner with our clients, commonly from the Health & Fitness industry, and foster their client service experiences and boost their business value through exceptional customer care.⠀Unimeal app explains how weight management works and helps to establish new healthy habits in a comfortable and pleasant way. The app aims to induce people to fall in love with a healthy lifestyle!⠀The Mad Muscles app easily generates a system of workouts that can be done both at home and in the gym. More strength, more endurance, better shape. Just like that.⠀⠀HARNA is a cycle-based fitness app designed specifically for women. The app empowers women by helping them better understand their bodies and use this knowledge to improve their overall health.Our benefits that make job even better ▪️️️️ Remote work and convenient flexible schedule ▪️️️️ Paid vacation days and sick leaves ▪️️️️ Medical insurance after completing the probationary period (3 month) ▪️️️️ Support from department leaders and experienced colleagues ▪️️️️ Open and constructive feedback ▪️️️️ Space to grow both professionally and personally ▪️️️️ Internal library and corporate discounts on various goods and services ▪️️️️ Work with digital products that enhance the lives of millions of people globally ▪️️️️ First-hand experience in the product IT environmentBoost your career in customer service with us. Join us on this journey!