Customer Support Representative
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Job description
About the Position
Uniwell is an international service company that supports users in the Health & Fitness sector across more than 100 countries. Since 2019, we’ve been helping people achieve their wellness goals through dedicated support for the Unimeal, MadMuscles, and HARNA apps. We strive to go beyond providing solutions - creating genuine connections that make every customer feel understood, motivated, and empowered on their journey.
We are currently looking for a Customer Support Representative to support users of Health & Fitness mobile applications via email and our internal CRM system.
In this role, you will be a reliable and empathetic point of contact, ensuring each interaction is clear, thoughtful, and human-centered. Your goal will be not only to resolve issues quickly and effectively, but also to build trust and create a sense of care that keeps users engaged and satisfied over the long term.
Responsibilities
- Provide prompt and high-quality resolution to customer inquiries;
- Communicate with customers through relevant support channels;
- Review and moderate AI-generated responses to ensure accuracy and tone;
- Maintain strong knowledge of products, processes, and policies;
- Stay informed about product updates and new releases;
- Share feedback and insights to help improve products and enhance the user experience.
Requirements
- At least 6 months of experience as a Customer Support Representative, Billing Support Specialist, or in any other client-facing role;
- Strong written English skills (B2 level or higher);
- Understanding of dialogue structure and effective communication principles;
- Ability to express ideas clearly and concisely in writing;
- Readiness to work in a fast-paced environment and quickly adapt to new information.
We Offer
- Fully remote work from anywhere (using your own equipment);
- Schedule: rotational - 2 evening shifts → 2 day shifts → 2 days off → 3 morning shifts → 1 day off. There are no night shifts. Shift hours: morning: 07:00–15:00, day: 12:00–20:00, evening: 15:00–23:00;
- Medical insurance after a 3-month probation period;
- 21 paid vacation days and unlimited sick leave;
- Corporate discounts on gym memberships and a wide range of wellness services;
- Opportunities for career growth - development and learning are our core values, and we create space for you to grow;
- The chance to work with products that genuinely help people achieve their health and fitness goals.
Recruitment Process
Interview - Test assignment - Hiring team Interview - Offer.
About the Company
We are a vibrant team of 200+ professionals that you won't get bored with. Send us your CV, and let's improve people's lives together!
© Uniwell. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Hi! We areUniwell!Uniwell is an international customer care team that has been providing customer care services to users in the Health & Fitness industry. We operate within a co-founding company Genesis as an independent business unit.About us in numbers: ▪️️️️ 5+ years of expertise in customer care ▪️️️️ 100+ people in our team ▪️️️️ 100+ countries — we assist users all over the world ▪️️️️ 1 million+ satisfied users after communicating with usOur ClientsWe partner with our clients, commonly from the Health & Fitness industry, and foster their client service experiences and boost their business value through exceptional customer care.⠀Unimeal app explains how weight management works and helps to establish new healthy habits in a comfortable and pleasant way. The app aims to induce people to fall in love with a healthy lifestyle!⠀The Mad Muscles app easily generates a system of workouts that can be done both at home and in the gym. More strength, more endurance, better shape. Just like that.⠀⠀HARNA is a cycle-based fitness app designed specifically for women. The app empowers women by helping them better understand their bodies and use this knowledge to improve their overall health.Our benefits that make job even better ▪️️️️ Remote work and convenient flexible schedule ▪️️️️ Paid vacation days and sick leaves ▪️️️️ Medical insurance after completing the probationary period (3 month) ▪️️️️ Support from department leaders and experienced colleagues ▪️️️️ Open and constructive feedback ▪️️️️ Space to grow both professionally and personally ▪️️️️ Internal library and corporate discounts on various goods and services ▪️️️️ Work with digital products that enhance the lives of millions of people globally ▪️️️️ First-hand experience in the product IT environmentBoost your career in customer service with us. Join us on this journey!