Biomedical Engineer (Regional Clinical Specialist)

About the Position

Biomedical Engineer (Regional Clinical Specialist)

Join Brainlab as a Biomedical Engineer (Regional Clinical Specialist) to provide on-site consulting and support for medical professionals using Brainlab products.

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Responsibilities

• Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.
• Manage and maintain the install base, including basic 3rd Party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned accounts via detailed analysis and utilization of critical thinking through technical training and documentation.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability).
• Manage the process of driving customer utilization, especially via unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff enabling them to implement in-house training.
• Act as primary customer liaison, maintaining contact with customers, assessing satisfaction and usage levels, and providing recommendations on this process.
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.).
• Maintain Salesforce documentation of all working hours.
• Attend IGS Continuing Education annually and maintain annual product certification competency.

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Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or provider.
• 1-2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures, anatomy, and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail-oriented, and a proven history of ability to make independent decisions.

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We Offer

• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits.
• Business casual environment.
• Opportunity to work in a dynamic and innovative company.

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About the Company

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy, and integrated operating rooms.

Serving physicians, medical professionals, and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious, and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Sound like you?

Join and grow with us.

Visit us at: www.brainlab.com

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Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected](mailto:[email protected]).