Business Analyst (EU Public)

About the Role

The project is delivered for Frontex, the European Border and Coast Guard Agency, as part of its Enterprise Software Platforms Portfolio, supporting the automation of business processes and improving communication and collaboration through applications, tools, Intranet and Extranet solutions based mainly on SharePoint and ServiceNow. The portfolio supports various Frontex divisions, including HR, Legal, ETIAS, Equipment, Logistics and Operations, with multiple projects and products being continuously developed and implemented in a growing and demanding environment.

Work Model: Hybrid (5 days per month from the office in Warsaw)

Responsibilities

• Models and documents value chain/streams, business processes, roles, capabilities, and data.
• Elicits and analyses business needs, requirements, and user stories.
• Supports business experts and product owners during the definition of requirements and software development.
• Maintains and tracks requirements/user stories in the system's lifecycle.
• Transfers business, users, and technical needs into business requirements specification.
• Maps business goals, project benefits, priorities, components, system features.
• Analyses available systems.
• Supports identification of options for potential solutions.
• Supports preparation of business cases and feasibility studies.
• Contributes to systems design, testing, quality assurance, change management.
• Responsible for designing, validating, and testing business processes for achieving business process excellence.
• Responsible for taking a holistic approach in the planning and managing of programs for continuous improvements of business processes.
• Responsible for coaching Frontex staff on upcoming changes, ensuring that a plan is in place to teach new skills and/or process changes.
• Collaborates with owners of end-to-end processes to continually seek out process improvements.
• Identifies opportunities for business process improvement leading to improved customer service, lower costs, or higher revenue (effectiveness and efficiency gains).
• Communicates project objectives, business case, requirements, and scope to all stakeholders, in order to better provide rapid responses to business needs.
• Quantitatively analyses business processes, performing cost-benefit and what-if analysis.
• Plans organizational changes process.
• Implements performance monitoring systems for business processes.
• Supports business users in developing strategic and tactical plans (e.g., sector strategies, implementation plans, etc.).
• Supports definition of transition roadmaps for business architectures.

Requirements

• Minimum 5 years of relevant IT professional experience.
• Minimum 3 years of project experience relevant to the profile or in a similar role.
• Higher vocational education (minimum Bachelor's degree).
• Holds at least one of the following certifications:
  • Certification of Capability in Business Analysis™ (CCBA) or equivalent.
  • Certified UML Professional certificate at foundation level or equivalent.
  • BPM 2 fundamental level or equivalent.
• Has completed at least one full Software Development Life Cycle (SDLC).
• Knowledge in business processes modelling using BPMN notation.
• Experience in requirements elicitation, analysis, and user story definition.
• Knowledge of analysis and modelling notations such as UML (e.g., capability diagrams, activity diagrams, state diagrams, logical data models).
• Proficiency in modelling tools such as Sparx Enterprise Architect, ARIS Architect, or equivalent.
• Excellent analytical and communication skills.
• Ability to create and maintain analytical and project documentation effectively.
• Strong problem-solving skills.

Specific requirements (must have):

• Had role of the BA for a large-scale project (above 1 year duration and over €1M budget) of deployment enterprise resource planning system.
• Experienced in analysis of the following business processes: Logistics, Warehouse Management, Asset Management, Fleet Management, Financial Management, Legal, HR, Project Management.
• Experienced in business (and optionally system) analysis considering capabilities of the Service Now platform (custom/scoped applications and standard Service Now modules): ITSM (Hardware Asset Management, CMDB), SecOps, Customer Service Management, Enterprise Assets Management, Strategic Portfolio Management (in on-prem and cloud set-up).
• Possess at least one valid ServiceNow certificate: Certified System Administrator, Citizen Developer, ServiceNow Certified Implementation Specialist, or other relevant issued by ServiceNow.

We Offer

• Attractively decorated relaxation areas, available in the company's largest branches, to encourage relaxation during the day, and equipped kitchens with aromatic coffee.
• Flexible working hours tailored to individual preferences.
• Hybrid work model: remotely or in a hybrid model.
• Clear, straightforward development paths: choose between a managerial or expert development path.
• Facilitation of the development of desired competencies, subsidized training, and courses.
• Support for activity: we have soccer teams, marathon runners, and other active sports lovers on board. We support all passions.
• Free participation in language lessons for those who speak fluently and want to maintain this level or wish to develop their language skills.

About the Company

A good and friendly atmosphere in the company and the satisfaction of working with both departmental colleagues and direct superiors. Large internal technology conferences, star parties, and team outings.

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