About the Position

We are seeking a Middle Business Analyst to join our team in Ukraine, focusing on analyzing and automating business processes.

Responsibilities

Analyze, re-engineer, and automate the company's business processes.
Gather, analyze, and document business and functional requirements from internal stakeholders and business users.
Model business processes and design target solutions using BPMN and UML notations.
Prepare project and supporting documentation, including Business Requirements Documents (BRD), Functional Requirements Documents (FRD), User Stories, and Use Cases.
Participate in projects involving enhancements to existing information systems and the implementation of new solutions.
Define and communicate requirements to internal and external development teams/vendors and monitor task execution.
Conduct User Acceptance Testing (UAT) and validate that delivered functionality meets business requirements.
Prepare user documentation and participate in end-user training.

At least 3 years of experience as a Business Analyst.
Hands-on experience in eliciting, analyzing, and documenting business requirements in accordance with BABOK best practices.
Ability to create User Stories, Use Cases, and Functional Specifications (portfolio/examples will be requested during the interview).
Practical experience in business process modeling using BPMN and UML.
Experience working with CRM/ERP systems (Creatio, IT-Enterprise/Master, or similar platforms).
Experience working in Agile environments (Scrum/Kanban), including requirements decomposition, backlog management, and sprint planning.
Understanding of the Software Development Life Cycle (SDLC) and a process-oriented approach to organizational management.

Knowledge of data analysis tools such as SQL and Power BI.
Familiarity with ITIL and experience in automating IT service management processes.
Experience designing and supporting integrations between information systems.

Strong communication skills with the ability to conduct stakeholder interviews and requirements elicitation workshops.
Ability to reconcile conflicting stakeholder requirements and effectively manage expectations.
Analytical and critical thinking with strong attention to detail.
Self-motivated, responsible, and capable of managing multiple tasks simultaneously.
Excellent verbal and written communication skills with the ability to present ideas clearly and concisely.

Official employment in accordance with the Labor Code of Ukraine and a fully official salary.
Standard working hours: Monday to Friday, 9:00 AM to 6:00 PM.
Hybrid work option: up to one remote working day per week upon manager approval.
Medical insurance after successful completion of the probation period.
Corporate mobile phone plan.
Modern office equipped with everything needed for comfortable and productive work.
A strong corporate culture with initiatives supporting work-life balance, including Sweet Fridays, gym membership, an English Speaking Club with a native speaker, and other employee activities.
A professional and collaborative team that values knowledge sharing and teamwork.
Corporate taxi service available for business-related travel.

On-site bomb shelter equipped with fully functional workstations.
Uninterrupted power supply and internet connectivity available 24/7 to ensure business continuity under any circumstances.