Business Analyst (Middle)

About the Position

We are seeking a Middle Business Analyst with at least 3 years of experience to join our team in Kyiv, Ukraine. The role focuses on analyzing, re-engineering, and automating the company's business processes, as well as gathering, analyzing, and documenting business and functional requirements.

Responsibilities

• Analyze, re-engineer, and automate the company's business processes.
• Gather, analyze, and document business and functional requirements from internal stakeholders and business users.
• Model business processes and design target solutions using BPMN and UML notations.
• Prepare project and supporting documentation, including Business Requirements Documents (BRD), Functional Requirements Documents (FRD), User Stories, and Use Cases.
• Participate in projects involving enhancements to existing information systems and the implementation of new solutions.
• Define and communicate requirements to internal and external development teams/vendors and monitor task execution.
• Conduct User Acceptance Testing (UAT) and validate that delivered functionality meets business requirements.
• Prepare user documentation and participate in end-user training.

Requirements

• At least 3 years of experience as a Business Analyst.
• Hands-on experience in eliciting, analyzing, and documenting business requirements in accordance with BABOK best practices.
• Ability to create User Stories, Use Cases, and Functional Specifications (portfolio/examples will be requested during the interview).
• Practical experience in business process modeling using BPMN and UML.
• Experience working with CRM/ERP systems (Creatio, IT-Enterprise/Master, or similar platforms).
• Experience working in Agile environments (Scrum/Kanban), including requirements decomposition, backlog management, and sprint planning.
• Understanding of the Software Development Life Cycle (SDLC) and a process-oriented approach to organizational management.

Nice to Have

• Knowledge of data analysis tools such as SQL and Power BI.
• Familiarity with ITIL and experience in automating IT service management processes.
• Experience designing and supporting integrations between information systems.

Personal Skills

• Strong communication skills with the ability to conduct stakeholder interviews and requirements elicitation workshops.
• Ability to reconcile conflicting stakeholder requirements and effectively manage expectations.
• Analytical and critical thinking with strong attention to detail.
• Self-motivated, responsible, and capable of managing multiple tasks simultaneously.
• Excellent verbal and written communication skills with the ability to present ideas clearly and concisely.

We Offer

• Official employment in accordance with the Labour Code of Ukraine.
• An officially declared salary.
• Working hours from 9:00 a.m. to 6:00 p.m., Monday through Friday.
• A hybrid working arrangement, with the possibility of working remotely one day per week subject to approval by the manager.
• Medical insurance upon successful completion of the probationary period.
• Corporate mobile communication services.
• Access to corporate taxi services for business purposes.
• A modern office equipped with everything required for comfortable and productive work.
• A professional and friendly team that values collaboration and knowledge sharing.
• A well-developed corporate culture and activities that support a healthy work-life balance, including:
  • Sweet Fridays;
  • sports activities;
  • an English Speaking Club with a native speaker;
  • other corporate initiatives.

Safety and Business Continuity

• A bomb shelter located directly in the building and equipped with fully functional workstations.
• Uninterrupted electricity supply and communications in the office, available 24/7.