Business Applications Support Specialist

About the Position

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of IT-savvy professionals. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities

• Support and management of the corporate customer communication platform:

  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Provide training and ongoing support for an internal team.
  • Reports configuration and delivery.
  • Documentation tasks - creating and maintaining an internal wiki.

• Support and management of the internal transportation management systems:

  • Account management.
  • Provide management of access roles and permissions.
  • User support.
  • Documentation tasks - creating and maintaining an internal wiki.

Requirements

• English B2+ (Upper-Intermediate).
• Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.
• Experience with low-code or no-code platforms: Microsoft Power Automate, Bubble io, Zapier.
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).

We Offer

• Comfortable work environment, remote work.
• Schedule based on the round-the-clock support service, but you will primarily work during American business hours.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and valuable experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

Ready to Join Our Team?

Check our open positions and send your CV to get started.

Anna Tkachuk

Head of the Human Resources Department

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