Business Director/Managing Director

Full-time

Shift: 1st Shift

Compensation: USD 160,000 - USD 170,000 yearly

About the Position

We are seeking a Business Director/Managing Director to lead a large Phoenix-based client, focusing on talent and service delivery. This role requires strategic leadership and client engagement skills.

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Responsibilities

• Supervision

  • Manage one large client account with team members in two Service Delivery Centers with revenues that exceed $8M annually.
  • Provide guidance and support to Account Directors and General Manager regarding talent development, service delivery, and client satisfaction.
  • Lead, develop, and empower highly functioning client teams.
  • Provide oversight and support for the selection, induction, development, retention, motivation, and performance of direct and indirect reports.
  • Foster a data-driven culture of collaboration and accountability while promoting a safe and enjoyable work environment.

• Operations Leadership

  • Ensure accounts meet and exceed client expectations.

• Customer & Account Leadership

  • Maintain appropriate communications channels with the clients, the field, and offsite leadership.

• Other

  • Partner with functional teams to implement policies, internal controls, and reporting.
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Highlight operational, compliance, and financial risk areas.
  • Participate as a key project team member in new business implementation.
  • Follow delegations of authority for operations team.

• Sector Leadership

  • Establish sector platform, set sector strategy, develop proposition, and execute action plan.
  • Ownership of P&L, budget & EBIT delivery for sector.
  • Instill a growth culture across the sector.
  • Deliver on sector annual growth targets.

• Client & Market Development

  • Establish and cultivate industry relationships that can be leveraged to develop new business.
  • Acquire and develop long-term relationships with key strategic clients at the executive (decision maker) level.
  • Develop growth plan for the sector leveraging market trends and industry intelligence.
  • Establish target list of prospective clients (in partnership with BD) and develop a portfolio of new business.
  • Establish target list of revenue streams with existing clients to support growth strategy.
  • Partner with Business Development, Operations, and functions to design and deliver saleable business solutions for both new and existing clients.
  • Lead client opportunities as the sector head – including RFP processes, consultancy reviews, audit activities through to contract close.
  • Understand client’s business priorities to effectively and expeditiously sell WLT services.
  • Sell full suite of WLT services with a focus on creative and strategic offerings related to the needs of the sector.
  • Ensure the sales-to-contract process is followed, including the updating of Salesforce.com.
  • Lead contract negotiation process.

• Strategic & Financial Oversight

  • Identify sector investment priorities. Create business case for investment and measure ROI.
  • Manage client segmentation (separations and investments).
  • Responsible for client retention by maintaining senior-level relationships allowing proactive identification of client risks or opportunities and work with operations teams to effectively respond to these client needs.
  • Ensure account plans and relationship maps are understood at key accounts and executed by all relevant teams.
  • Ensure the Client Feedback Program is leveraged and action plans are developed sector-wide.
  • Consistent quarterly business & relationship reviews completed and action plans developed by client services team.
  • Ensure the business is clear about sector target metrics and support their achievements.

Requirements

• Core Skills

  • Business Development
  • Client Management
  • Strategic Leadership
  • P&L Management

• Secondary Skills

  • Business Strategy
  • Market Development
  • Sales Cycle Management
  • Technical Communication

Qualifications

• Bachelor’s degree required; an advanced degree is a plus.
• 10+ years’ experience with a proven track record as a manager of people in a national or global customer service, outsourcing, or professional services environment; demonstrated leadership ability (mentoring, developing, coaching).
• Five+ years of business development experience interfacing with senior-level client contacts; demonstrated ability in developing senior-level client relationships and delivering new business.
• Ability to lead a client through all phases of the sales cycle.
• Ability to explain technical concepts to a non-technical audience.
• Five+ years of P&L management responsibility; understanding of how day-to-day/strategic decisions impact P&L.
• Proven experience in the development, implementation, and management of complex multi-service solutions for clients.
• Comfort leading in a matrix management structure and ability to deal with ambiguity.
• Possess a clear track record of growing business with current and prospective clients with focus on profit (EBIT) and client satisfaction.
• Excellent communication and presentation skills.
• Willingness to travel as necessary (approximately 10%).

We Offer

• Competitive salary range of USD 160,000 - USD 170,000 yearly.
• Comprehensive benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance, and other voluntary supplemental insurance coverages.
• Tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
• Hybrid work location type.

About the Company

RRD is an Equal Opportunity Employer, including disability/veterans. At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.