Business Operation Manager - Comarch Loyalty

Business Operation Manager - Comarch Loyalty

Numer referencyjny: SOM/U/1025713

Lokalizacje: Kraków, Polska

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About the Position

We are seeking a data-driven and strategically minded Business Operation Manager to act as the primary backbone of the Comarch Loyalty global SaaS commercial organization. The role can be performed from any location in Poland. This position bridges high-level commercial strategy with day-to-day execution: optimizing the sales tech stack, refining the lead-to-revenue process, and providing the actionable insights needed to scale the international footprint.

This is a hands-on manager-level position (B-2 in Comarch grading) reporting directly to the CEO. The person will lead a small team of 2–3 specialists - covering sales operations, CRM administration, and sales analytics / enablement - and will be a key partner to the sales leadership, marketing, finance, and delivery teams.

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Responsibilities

• Process Optimization: Design, implement, and manage end-to-end sales processes (from lead generation to contract signature) to reduce friction and increase "time-on-task" for the sales team.
• Sales Tech Stack Ownership: Act as the administrator and strategist for the CRM and the integrated tools (prospecting, sales engagement, conversational intelligence, BI, and reporting).
• Data Analysis & Reporting: Create and maintain executive dashboards tracking pipeline coverage, conversion rates, sales cycle, win rates, ARR / NRR, CAC payback, and forecast accuracy.
• Forecasting: Support global sales forecasting and territory planning to ensure predictable revenue across regions and verticals (retail, travel, banking, telco, FMCG).
• Sales Enablement & Onboarding: Develop playbooks, training materials, and documentation so the sales team is proficient in tools, methodology, and the Comarch Loyalty value proposition.
• Cross-functional Liaison: Partner with IT, Marketing, Finance, Product, R&D, Delivery, and Legal to ensure seamless lead hand-off, deal desk, contract management, and billing workflows.
• Team Leadership: Build, lead, and develop a small team of 2–3 specialists; set the operating cadence (forecast call, pipeline review, QBR).
• Operational Excellence: Own data quality, governance, and the single source of truth for sales - making sure decisions at C-level are based on consistent, trusted numbers.

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Requirements

• Experience: 5+ years in Sales Operations, ideally within a high-growth B2B SaaS or enterprise software environment.
• SaaS Business Model Familiarity: 3+ years of working experience in a SaaS company.
• Technical Proficiency: Expert-level knowledge of CRM architecture and the modern SaaS "growth stack" (CRM, sales engagement, BI, data enrichment, configure-price-quote).
• Analytical Rigor: Proven ability to translate complex data sets into simple, actionable business recommendations for sales leaders and the CEO.
• Process Discipline: Hands-on experience designing and rolling out lead-to-revenue processes in a multi-stakeholder, international setting.
• Global Mindset: Experience supporting sales teams across multiple time zones, currencies, and regions - Europe, North America, MENA, APAC.
• Communication: Exceptional ability to communicate complex technical requirements to non-technical stakeholders (sales, finance, executive team).
• Leadership: First-line management experience - ideally has built or led a small sales ops / revenue operations team (2–5 people).
• Languages: Fluent English (C1+).

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Nice to Have

• Domain Familiarity: Exposure to MarTech, loyalty, CDP, CRM, marketing automation, or customer engagement is a strong plus (at least one of these).
• Hands-on Experience with Revenue Operations (RevOps): Frameworks integrating Marketing, Sales, and Customer Success.
• Familiarity with AI / ML Applied to Sales: (forecasting, lead scoring, pipeline hygiene, conversational intelligence).
• Experience in a Scale-up or PE-backed Growth Environment: Where the function had to be built from the ground up.

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We Offer

• Global Scale, Startup Soul – Experience the stability of a global powerhouse while we actively transform. We are shifting from traditional structures toward a fast-paced, agile tech mindset, giving you the chance to influence how we work.
• AI-First Environment – We don’t just talk about AI; we live it. You’ll work in a cutting-edge ecosystem where AI-driven tools and Google Cloud/Workspace are integrated into our DNA to eliminate busywork and amplify your creative output.
• Strategic Autonomy – We hire for brainpower, not just execution. You’ll have the mandate to challenge the status quo, make high-stakes technical decisions, and own your projects from ideation to global deployment.
• Interdisciplinary Synergy – Break out of silos. You will collaborate with cross-functional elite teams, gaining a 360-degree view of the digital landscape and evolving technologies.
• Boundaryless Growth – Our presence across 5 different sectors and a massive digital transformation creates a unique internal landscape. With dedicated development budgets and a commitment to internal mobility, you have the tools and the playground to define your own trajectory.

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About the Company

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