Business Transformation Analyst

About the Position

Business Transformation Analyst

Required Location: Cairo, Egypt

The Business Transformation Analyst is a hands-on member of the Business Transformation Office (BTO), responsible for turning operational challenges into evidence-based, executable transformation initiatives across Knowledge, AI, Data & BI, and Customer Support platforms.

The role works closely with initiative leaders, business process owners, functional leaders, subject-matter experts, GTD, data teams, and external partners. It combines end-to-end process analysis, data-led insight, technology use-case discovery, and structured business analysis to define what should change and why.

The Business Transformation Analyst follows initiatives from discovery through pilot and adoption: mapping current and future states, establishing performance baselines, shaping requirements and business cases, and helping teams realize measurable improvements.

Responsibilities

Process Discovery & Improvement

• Lead discovery workshops and interviews to understand business needs, pain points, controls, hand-offs, and root causes.
• Map end-to-end current-state and future-state processes using BPMN, SIPOC, value-stream, or equivalent methods.
• Identify simplification, standardization, automation, and control opportunities and convert them into a prioritized backlog.
• Define process owners, decision rights, KPIs, and benefit baselines for the proposed change.

Data & Business Intelligence

• Analyze operational and portfolio data to identify trends, bottlenecks, service issues, and improvement opportunities.
• Build and maintain Power BI dashboards using Power Query, data modeling, and DAX to support business decisions.
• Partner with data owners and technical teams to define sources of truth, data-quality rules, and reporting requirements.
• Translate business questions into practical data, KPI, and analytics requirements.

AI, Automation & Digital Tooling

• Discover, assess, and prioritize AI and GenAI use cases based on value, feasibility, data readiness, risk, and adoption needs.
• Support AI initiatives from requirements and pilot design through governance, implementation, and adoption.
• Design or support workflow automation using Power Automate, Power Apps, UiPath, Bizagi, or comparable low-code tools.
• Document controls, access, ownership, and operating requirements for responsible and sustainable solutions.

Knowledge & Service Platforms

• Support knowledge architecture, lifecycle, ownership, content prioritization, and self-service initiatives.
• Analyze Jira Service Management or other ITSM workflows, service catalogues, SLAs, knowledge, and reporting requirements.
• Translate service and platform needs into clear requirements, user stories, acceptance criteria, and implementation priorities.

Stakeholder & Initiative Support

• Build trusted relationships across business and technology teams and facilitate decisions in a matrix organization.
• Prepare concise executive materials, recommendations, business-case inputs, and progress updates.
• Coordinate dependencies between initiatives and support pilots, testing, training, adoption, and benefits tracking.

Delivery & Governance

• Maintain clear backlogs, requirements, actions, risks, decisions, and ownership for assigned initiatives.
• Apply BTO governance standards and ensure evidence, assumptions, and trade-offs are transparent.
• Work with project managers and delivery partners to move approved initiatives into executable delivery plans.
• Track outcomes and recommend corrective actions when adoption or benefits are below expectations.

Executive Governance & Conduct

• Represent BTO with a practical, objective, and outcome-focused approach.
• Escalate material risks, ownership gaps, and cross-functional blockers early.
• Handle business information, data, and AI use cases with appropriate confidentiality and governance.

Requirements

Key Experience

• Four to seven years of experience in business transformation, process excellence, business analysis, operations, or a related field.
• Evidence of implemented cross-functional process improvements, not only analysis or recommendations.
• Hands-on Power BI experience, including Power Query, data modeling, DAX, dashboards, and KPI design; working SQL knowledge is advantageous.
• Practical experience with low-code, workflow automation, or RPA tools, such as Power Platform, UiPath, Bizagi, or equivalent.
• Participation in implemented AI or GenAI use cases and familiarity with Jira/JSM or other ITSM platforms.

Competencies

• Structured problem solving, process thinking, and strong analytical judgment.
• Hands-on, curious, and comfortable moving between business detail and technology possibilities.
• Strong workshop facilitation, requirements elicitation, and stakeholder interviewing skills.
• Ability to communicate clearly with operational teams, technical specialists, and executives.
• High-quality documentation, prioritization, and attention to evidence and detail.
• Collaborative mindset, constructive challenge, and personal accountability for outcomes.

Working Conditions & Effort

• Hybrid/office-based as required, working with geographically distributed teams and partners.
• Regular facilitation, analysis, and preparation of decision-quality materials across concurrent initiatives.
• Occasional travel may be required for workshops, discovery, or implementation support.

Behaviors

• Accountability & Ownership
• Collaboration & Communication
• Customer & Process Focus
• Continuous Improvement & Learning

Education

• Bachelor’s degree in Business, Engineering, Information Systems, Computer Science, or a related field.
• Lean/Six Sigma, business analysis, Power BI, Power Platform, Agile, or process-modeling certification is advantageous.

We Offer

• Opportunity to work in a dynamic and innovative environment.
• Be part of a team that drives significant business transformation.
• Competitive compensation package.
• Professional development opportunities.

About the Company

Join our team and contribute to driving operational improvements and data-driven insights. We are committed to fostering a collaborative and inclusive workplace where your skills and ideas can make a real impact.

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