Cache Support Professional (m/w/d)

About the Position

Cache Support Professional (m/w/d)

Location: Berlin Boppstr.

Permanent employee, Full time

We are looking for a Cache Support Professional (m/w/d) to join our Berlin team. In this role, you will be the central point of contact for our partners and internal departments, actively contributing to the optimization of our systems and processes. You will combine operational expertise with a good understanding of technical contexts and work on the further development of our products and interfaces.

Based on the requirements and responsibilities of this position, the role is assigned to the SG05 pay grade.

Responsibilities

• Independently support and advise customers and partners on technical and professional issues
• Analyze, prioritize, and track errors, and develop sustainable solutions to improve system quality
• Monitor and further develop data quality, data flows, and API connections
• Coordinate and support changes and optimizations in the cache environment
• Responsible for accompanying new customers until successful go-live
• Identify and implement optimization potentials in systems, processes, and workflows
• Participate in cross-departmental projects and the connection of new data sources and partners

Requirements

• Completed training or degree in tourism, computer science, or a comparable qualification.
• Experience in support, quality assurance, or product management.
• Very good German and English skills in speech and writing.
• Analytical mindset, structured working method, and technical affinity, experience with API

Why Join Us?

• Work-life balance is important to us. We therefore offer a flexible home office arrangement in individual consultation with your team leader. Up to 30 days of workation per year are also possible with us.
• We offer more than just the usual fruit basket. From Monday to Friday, we provide a free, freshly cooked lunch (organic and regional) in our own canteen at the Berlin location. All colleagues at the other locations receive Pluxee vouchers as an alternative.
• We work in a centrally located loft office in Berlin Kreuzberg with plenty of space for joint exchange and networking.
• We pay you a monthly public transport subsidy of 50 euros.
• We offer a contribution to your pension provision.
• Your well-being is important to us: We have a masseur coming weekly who provides massages (including subsidy from the employer) and we organize many joint team and company events, from bowling to the summer party to self-organized short trips.
• We offer industry-standard discounts for your weekend or family vacation (e.g. cheap flights, train tickets, hotel overnight stays or even complete vacation packages).
• Our sustainability team is looking forward to your ideas for more sustainability and environmental protection in the company.

Interested?

Apply now!