Case Manager
Nice to have's
Job description
About the Position
Case Manager in Colombia, Remote
At Pharmbills, we connect top talent in Eastern Europe and Central Asia with leading U.S. companies without asking them to relocate. With over 1,000 team members across 7 countries, we offer remote, long-term roles that deliver global impact and professional growth.
As a Case Manager, you’ll serve as the first point of contact for prospective tenants, helping them navigate the leasing process, gather key information, and coordinate with property management teams-all while working from the comfort of your home.
Responsibilities
- Serve as the primary point of contact between the office and families, building strong and supportive relationships.
- Coordinate and monitor client reassessments to ensure timely scheduling and follow-up.
- Track and report weekly billing trends and assist with operational oversight.
- Conduct monthly care calls with families to review progress, answer questions, and address concerns.
- Support schedule adjustments and resolve case-related issues efficiently.
- Maintain accurate and compliant client documentation and records.
- Collaborate with internal teams to ensure seamless coordination of care and service delivery.
- Help create a positive experience for families through proactive communication and ongoing support.
Requirements
- Proficiency in English and Spanish languages
- Previous administrative, coordination, or case management experience preferred.
- Strong proficiency in Microsoft Excel and Microsoft Outlook.
- Excellent organizational skills with the ability to manage multiple priorities.
- Strong communication and interpersonal skills with a compassionate and professional approach.
- Knowledge of Applied Behavior Analysis (ABA) and behavioral health concepts is a plus.
- Experience working with individuals with Autism Spectrum Disorder (ASD) or healthcare-related environments is preferred.
- A proactive, solution-oriented mindset and strong attention to detail.
Why Join Us?
- Opportunity to make a direct impact on families and client care experiences.
- Collaborative and supportive team environment.
- Meaningful work within the behavioral health field.
- Professional growth and development opportunities.
- A role where empathy, organization, and communication truly matter.
We Offer
- Remote work from Colombia
- A structured yet people-focused position
- Clear expectations and well-defined processes
- Meaningful interaction that directly impacts tenant satisfaction
- An international environment where reliability and communication matter
Ready to support smooth operations and positive tenant experiences? Join Pharmbills and be part of a team where details truly make a difference.
Apply Now
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© Pharmbills. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Pharmbills is a leading outstaffing company dedicated to providing American companies with exceptional professionals. Our teams exemplify outstanding work ethic, knowledge, skills, and an unwavering commitment to excellence. We help our clients grow, enhance productivity, reduce costs, and maintain the highest levels of professionalism.Founded in 2018, focusing on healthcare, we expanded our expertise to include finance, accounting, IT support, and customer service. Our dynamic team of over 1,000 passionate professionals is not just growing but growing rapidly, with approximately 90 new team members joining us each month. We are expanding our global footprint with teams in Ukraine, Bulgaria, Georgia, Portugal, Uzbekistan, the Czech Republic, and the US, and you could be a part of this exciting journey.We always seek individuals who speak English at an Upper-Intermediate level or above (B2, C1, C2 ∞) to join our team and contribute to our ongoing success.