Job Description, Responsibilities & Requirements
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About the Position
Chief Customer Support Officer (CCSO)
We are looking for an experienced and strategic Chief Customer Support Officer to lead our customer support team within a high-risk industry.
Responsibilities
- Strategic Planning and Execution: Develop and implement long-term customer support strategies that drive satisfaction and loyalty in a high-risk environment.
- Team Leadership: Lead and mentor the customer support team to ensure high performance and morale.
- Risk and Incident Management: Identify potential risks and manage incidents to minimize impact on customer satisfaction and company reputation.
- Process Optimization: Analyze and improve workflows by introducing new technologies and tools (like CRM systems and AI solutions) to enhance efficiency and service quality.
- Data Analytics and Reporting: Collect, analyze, and interpret customer interaction data to make informed decisions and provide actionable reports to senior management.
- Cross-functional Collaboration: Work closely with Legal, Sales, Marketing, and other teams to ensure a unified approach to customer service.
Requirements
- Proven experience in senior customer service leadership roles (minimum 5 years).
- Required experience in the iGaming sector.
- Deep understanding of the challenges and operational risks in high-responsibility environments.
- Strong leadership skills with the ability to make sound decisions in complex, high-pressure situations.
- Excellent communication and negotiation skills.
- Ability to analyze large volumes of data and apply insights to strategic decision-making.
- Practical experience with modern CRM platforms and customer support management tools.
- Fluent in English.
We Offer
- Opportunity to work in a high-risk industry with significant impact.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
About the Company
Apercon is a leading company in the iGaming sector, dedicated to providing top-notch customer support and innovative solutions. We value strategic thinking, risk management, and cross-functional collaboration.
How to Apply
Send your CV to [email protected]
Or in Telegram @Apercon