Claims Analyst - Slovak

About the Position

We are seeking a Claims Analyst - Slovak for our Dublin office, responsible for providing service support in the life insurance sector. At Covalen, we're industry pioneers collaborating with organizations worldwide for over 25 years. Our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.

Responsibilities

• Provide product information to branches and customers on live policies via call center and emails.
• Administer claims-related documentation and requests to appropriate recipients.
• Register all information related to pending cases in the appropriate systems.
• Resolve customer claims efficiently and timely.
• Reconcile legal documents in line with agreed procedures.
• Guide new and existing customers through the policy process.
• Record customer information and issues in the appropriate systems.
• Provide daily and weekly reports on issues when they occur.
• Monitor, respond to, and report on customer feedback.
• Troubleshoot system and business process problems and escalate when required.
• Cooperate with client’s teams to resolve customer issues.
• Support the company’s efforts to maintain certification to the ISO 9001 Standard for the team.
• Perform documentation checks for control/compliance and quality assurance.
• Validate new proposals and post-sales requests.
• Handle ad hoc tasks and projects based on business requirements.

Requirements

• Mandatory requirements:

  • Minimum 1-year previous relevant work experience, ideally in the insurance sector or claims processing area.
  • Previous experience in reviewing and analyzing documentation.
  • Fluency in Slovak and English, both written and spoken.
  • Immediate eligibility to work in Ireland.

• Desirable requirements:

  • Customer-oriented, enthusiastic, courteous, assertive with excellent attention to detail and procedures.
  • Excellent communication skills, both verbal and written.
  • Experience of working with a recognized CRM system.
  • Ability to prioritize own workload, work to strict deadlines, and effectively manage time.
  • Professional manner with excellent interpersonal skills.
  • Proficient in Microsoft Office.
  • Demonstrated ability to work independently and collaboratively within a dynamic environment.

We Offer

• Internal career progression opportunities
• Fully subsidized healthcare
• Employee assistance programme (EAP)
• PRSA Scheme
• Training & Development
• Bike to work scheme

About the Company

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!

Equal opportunity employers: For more information, don't hesitate to reach out to [email protected] Your journey to becoming a valued part of Covalen starts here.

Apply Now or Reach Out for More Information.