About the Position

We're seeking a Client Manager for our B2B SaaS managed services team in Galway, Ireland, to manage enterprise client accounts and drive business growth.

Responsibilities

Account Ownership: Own the client relationship for an assigned portfolio, acting as the accountable point of contact for client stakeholders.
Service Performance: Govern service performance against SLAs, chairing regular service reviews and holding internal teams to committed outcomes.
Business Strategy: Develop a forward view of each client’s needs and translate it into an account roadmap.
Commercial Support: Lead the operational and service content of RFP and tender responses.
Process Improvement: Analyse demand patterns and delivery effort across your accounts to identify recurring issues and inefficiency.

Requirements

Client Management: 5+ years in client management, technical account management, service management or professional services within a B2B SaaS or managed services environment.
Account Ownership: Experience owning named client accounts, with accountability for service performance and client satisfaction.
Service Performance: Track record of managing client expectations under pressure, including negotiating scope, priority and timelines with senior stakeholders.
Business Strategy: Experience contributing to RFPs, SOWs, scoping or effort estimation for services work.
Commercial Support: Business acumen: able to understand a client’s commercial and regulatory context and prioritise accordingly.
Process Improvement: Evidence of improving how services are delivered, through automation, process change or client enablement.

Nice to Have

Technical Fluency: Sufficient technical fluency to work credibly with DevOps and engineering teams on APIs, integrations and cloud platforms.
Azure: Working knowledge of Azure, DevOps tooling and Agile delivery environments.
Certification: ITIL or equivalent service management certification.

We Offer

Competitive salary
Opportunity to work in a collaborative and highly regarded team
Professional growth and development opportunities

About the Company

Interaction - Covalen is a leading provider of B2B SaaS managed services, committed to delivering exceptional customer experiences and driving business growth.

Apply Now

Interested candidates are encouraged to apply with their updated resume and cover letter detailing their relevant experience.

Client Manager

Job description