Client Manager

About the Position

We are seeking a Client Manager to join our dynamic team in Galway, Ireland. This role is a Contract position and is part of the Marketing Professionals category. As a Client Manager, you will manage enterprise client accounts and drive digital transformation within a B2B SaaS managed services environment.

Responsibilities

• Account Ownership: Manage a portfolio of enterprise client accounts, acting as the primary point of contact for client stakeholders.
• Business Strategy and Client Development: Develop a forward view of each client’s needs and translate it into an account roadmap.
• Commercial and Pre-Sales Support: Lead the operational and service content of RFP and tender responses.
• Process Improvement and Automation: Analyze demand patterns and delivery effort to identify recurring issues and inefficiencies.

Requirements

• 5+ years in client management, technical account management, service management, or professional services within a B2B SaaS or managed services environment.
• Experience owning named client accounts, with accountability for service performance and client satisfaction.
• Track record of managing client expectations under pressure.
• Business acumen: able to understand a client’s commercial and regulatory context and prioritize accordingly.
• Evidence of improving how services are delivered, through automation, process change, or client enablement.
• Sufficient technical fluency to work credibly with DevOps and engineering teams on APIs, integrations, and cloud platforms.
• Native proficiency in spoken and written English, with strong presentation skills.

Nice to Have

• Experience supporting enterprise clients operating in regulated sectors.
• Working knowledge of Azure, DevOps tooling, and Agile delivery environments.
• ITIL or equivalent service management certification.

We Offer

• Opportunity to work with a global leader in information management.
• Collaborative and highly regarded team environment.
• Chance to tackle complex issues and contribute to projects that shape the future of digital transformation.

About the Company

Our client is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Join us and be a part of our dynamic team!