About the Position

Client Operations Lead

Remote | Full-Time

About the Company

NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care.

Responsibilities

Client Outcomes and Value Delivery

Support a portfolio of clients in achieving measurable 340B program outcomes
Deliver performance insights and operational reporting that clearly show progress and opportunity
Partner with Customer Success to execute against client goals and success plans
Help translate client objectives into actionable workflows and improvements

Implementation and Operational Execution

Lead and support client implementations from kickoff through go-live
Manage timelines, milestones, and cross-functional coordination
Ensure consistent execution across client workflows and operational processes
Identify gaps in execution and drive resolution

Performance Optimization

Analyze client data to identify trends, missed opportunities, and areas for improvement
Drive referral capture optimization and workflow improvements
Provide clear, actionable recommendations grounded in data
Help clients improve both operational efficiency and financial performance

Customer Health and Support

Partner with Customer Success to monitor engagement, performance, and risk indicators
Act as a responsive and knowledgeable partner for client needs and questions
Support issue resolution with urgency and ownership
Reinforce client confidence through consistent, high-quality execution

Execution Discipline and Cross-Functional Collaboration

Maintain accurate tracking of activities, reporting, and deliverables
Follow defined processes and contribute to improving them over time
Partner with Product, Data, and Operations to surface client feedback and improve solutions
Contribute to documentation, playbooks, and scalable ways of working

Requirements

Core Capabilities

Experience working in a client-facing or operational role within healthcare
Familiarity with healthcare delivery environments such as FQHCs, health systems, or pharmacy operations
Working knowledge of the 340B program and how it drives operational and financial outcomes
Strong organizational skills and ability to manage multiple priorities
Clear and effective communication across a range of stakeholders
Comfort working with data and using it to identify issues and opportunities
Ability to operate with ownership in a fast-paced, evolving environment

Preferred Experience

Experience supporting implementations, operations, or customer success in healthcare or SaaS
Exposure to 340B referral capture workflows or similar processes
Familiarity with healthcare technology platforms such as EHRs, pharmacy systems, or 340B tools
Experience with tools such as Salesforce or similar systems

Who Thrives in This Role

You take ownership and follow through on commitments
You are detail-oriented and execution-focused, while still understanding the bigger picture
You enjoy solving operational problems and improving how things work
You are comfortable working alongside Customer Success and cross-functional partners
You are adaptable and curious, especially as technology and AI continue to shape how work gets done

We Offer

Competitive compensation based on experience
Remote-first work environment
Flexible PTO
Medical, dental, and vision coverage
401(k) with company match
Life and disability coverage
Employee Assistance Program
A collaborative, mission-driven team

Compensation

The expected base salary for this role is $80,000 – $93,000. This range may vary based on factors such as experience, skills, location, and internal equity.

NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary.

NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at [email protected].

Client Operations Lead

Job description