Client Relationship Manager (CRM) – Hyperscaler, Data Center & AI Infrastructure

About the Position

Client Relationship Manager (CRM) – Hyperscaler, Data Center & AI Infrastructure

Location: San Francisco, CA (Onsite / Hybrid)

Level: Associate Director

Cognizant is seeking a Client Relationship Manager (Associate Director level) to support account growth for the Leading Hyperscaler with focus on Data Centers and AI infrastructure. The role serves as a day-to-day Client-facing partner, managing stakeholder relationships, driving account expansion, and coordinating cross-functional teams to strengthen Cognizant's strategic position within the Client Account Portfolio.

You will serve as a trusted advisor to our clients, proactively identifying opportunities, resolving challenges, and driving initiatives that align with both client goals and our organizational objectives.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week at the client site in San Francisco, CA. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Responsibilities

• Serve as primary relationship lead for assigned client stakeholders, building trusted advisor status
• Identify and drive account growth opportunities across Data Center and AI infrastructure workstreams
• Partner with delivery, sales, and practice teams to ensure client satisfaction and contract performance
• Lead RFP/RFx pursuits, proposal development, and pricing discussions
• Track account health, escalate risks, and drive resolution of delivery or relationship issues
• Prepare and present executive-level account updates, QBRs, and growth roadmaps
• Collaborate with internal leadership on strategic account planning.

Requirements

• 10+ years of experience in client relationship management, account management, or business development within IT services
• Prior experience supporting large enterprise or Hyperscaler accounts; Google/Alphabet (Internal Reference only) or similar Hyperscaler experience strongly preferred
• Familiarity with Data Center and/or AI infrastructure environments
• Strong executive presence and stakeholder management skills
• Proven track record of account growth
• Bachelor's degree required; MBA a plus.

Certifications

• None mandatory; relevant cloud/infrastructure certifications a plus

We Offer

• Annual base salary between $150,000 - $170,000
• Discretionary annual incentive program
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

About the Company

Cognizant (NASDAQ: CTSH) is a technology services and AI solutions developer. We bridge the gap between AI investments and real business value by developing end-to-end full-stack AI solutions for our clients. With our deep industry, process, and engineering expertise, we integrate the specific needs of businesses seamlessly into technology systems. This unlocks human potential, delivers tangible results, and secures the critical edge for global companies in a rapidly changing world. Learn more at cognizant.ai or follow us on @cognizant.

Additional Employment Information

The compensation information is accurate as of the date of this job posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered or rejected based on race, color, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected federal, state/provincial, or local status.

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