Client Relationship Manager (CRM) – Hyperscaler, Data Center & AI Infrastructure

About the Position

Client Relationship Manager (CRM) – Hyperscaler, Data Center & AI Infrastructure

Location: San Francisco, CA (Onsite / Hybrid)

Level: Associate Director

Work Model: Hybrid

About the Role

Cognizant is seeking a Client Relationship Manager (Associate Director level) to support account growth for the Leading Hyperscaler with a focus on Data Centers and AI infrastructure. The role serves as a day-to-day client-facing partner, managing stakeholder relationships, driving account expansion, and coordinating cross-functional teams to strengthen Cognizant's strategic position within the Client Account Portfolio.

You will serve as a trusted advisor to our clients, proactively identifying opportunities, resolving challenges, and driving initiatives that align with both client goals and our organizational objectives.

Responsibilities

• Serve as primary relationship lead for assigned client stakeholders, building trusted advisor status
• Identify and drive account growth opportunities across Data Center and AI infrastructure workstreams
• Partner with delivery, sales, and practice teams to ensure client satisfaction and contract performance
• Lead RFP/RFx pursuits, proposal development, and pricing discussions
• Track account health, escalate risks, and drive resolution of delivery or relationship issues
• Prepare and present executive-level account updates, QBRs, and growth roadmaps
• Collaborate with internal leadership on strategic account planning

Requirements

• 10+ years of experience in client relationship management, account management, or business development within IT services
• Prior experience supporting large enterprise or Hyperscaler accounts; Google/Alphabet (Internal Reference only) or similar Hyperscaler experience strongly preferred
• Familiarity with Data Center and/or AI infrastructure environments
• Strong executive presence and stakeholder management skills
• Proven track record of account growth
• Bachelor's degree required; MBA a plus

Certifications

• None mandatory; relevant cloud/infrastructure certifications a plus

We Offer

• Competitive annual base salary between $150,000 - $170,000
• Cognizant’s discretionary annual incentive program, based on performance
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

About the Company

Cognizant (NASDAQ: CTSH) is an AI builder and technology services provider, creating the bridge between AI investment and value for businesses by developing complete AI solutions for our clients. Our deep expertise in sectors, processes, and engineering allows us to incorporate the unique context of each organization into technology systems that enhance human capability, drive tangible results, and keep global companies ahead in a rapidly transforming world. Learn more at cognizant.ai or follow us on Twitter.

Cognizant is an equal opportunity employer. Your application will not be influenced by race, color, gender, sexuality, creed, origin, disability, pregnancy, or any other characteristic protected by Brazilian laws.

Additional Employment Information

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

While our system allows application in all languages, job-required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes.

If you have a disability that requires reasonable accommodations to search for a job opening or apply for a position, please email [email protected] with your request and contact information.

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Benefits that Help You Grow and Shine

Our benefits program is built with you in mind: to enjoy a balanced, healthy, and fulfilling life.

Financial Well-being

We regularly review market data to ensure that compensation reflects the value you deliver. Your benefits go beyond salary and may include retirement plans, financial education, and other resources.

Physical and Mental Health

We want you to prioritize your well-being, offering benefits such as paid vacations, flexible work when possible, health plans, psychological support, our mental health allyship program, and more.

Your Career, Your Way

With over 350,000 opportunities at Cognizant, you'll have the possibility to explore new technologies, sectors, and locations - and develop the skills needed to advance your career.

Real-world Impact

Think of the biggest brands you use in your daily life. Chances are, they rely on our help to strengthen their businesses. Here, you'll turn bold ideas into solutions that improve people's lives worldwide.

Your Path to Cognizant

See what you can expect from our selection process. Remember, it may vary depending on the job and location. Explore our frequently asked questions to learn more.

Step 1: Apply for the Right Opportunity

Find an open position that aligns with your skills and career goals and show why you're the right fit for this opportunity. Didn't find the ideal job? Consider joining our Talent Community.

Step 2: Connect with the Recruiter

If one of our recruiters identifies a match with your profile, they will schedule a brief initial conversation to get to know you better and understand how your experiences and skills connect with the job.

Step 3: Demonstrate Your Skills

If there's mutual interest in moving forward, you'll participate in interviews with our hiring team. Some positions may also require technical tests and/or client interviews.

Step 4: Decision Time

Our team will evaluate each candidate's potential for success in the role. This step may take some time as we seek the best alignment for both you and the company - but you can count on us to keep you updated throughout the process.

One of the things I value most about Cognizant is the culture. We work with diverse teams, in different countries, all united by a common purpose: to do what's right and put people first. It's a place where you can truly grow and build a career with regional impact.

Jonas Perreta

Associate Director of HR

Cognizant is an excellent choice for those who want to make the world a better place, as we create complete solutions with cutting-edge technology partners to solve our clients' complex problems.

Brigitte Roy

Director of Strategy Alliance

Over my 11 years of career at Cognizant, I've grown from Junior Developer to Director of Engineering. With Cognizant's support and my mentors, I've also had the opportunity to explore mobile development, data, and AI. The opportunities here are limitless.

Alin Turcu

Director of Engineering

Cognizant has one of the best learning ecosystems you can find. From sponsored certifications to training platforms and mentorship, we have everything you need to grow.

Debashish Mishra

SAP MM Developer

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