Client Services Daily Banking Specialist for NL (maternity leave cover)

About the Position

Client Services Daily Banking Specialist for NL (maternity leave cover)

Are you ready to make a meaningful impact? At ING, our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

Our department Client Services Daily Banking Netherlands is responsible for daily support of our Irish corporate clients and their service portfolio in ING Bank Netherlands. You’ll be working in an international team to support our clients with their payments related questions, accounts, different types of confirmations, statements, mandates, and much more.

Something for you? Be a part of an international changing environment where „Every day is a new day & new experience.“

Responsibilities

• Support our corporate Netherlands clients with their queries
• Responsible for financial data investigation and analysis (payment related questions including investigations, reporting, and compliance)
• Provide direct support to our corporate clients in banking operational workflow topics (fees, billing, invoicing)
• Play an essential role in continuously improving our client satisfaction by providing superior client experience
• Directly communicate with clients in English to build up relationships with them
• Maintain contacts with clients and/or our stakeholders and keep them informed about the progress of their requests
• Cooperate and partner with other internal teams across Europe
• Coordinate opening of different types of accounts for our clients
• Identify and bring forward suggestions for continuous improvement, provide inputs for global projects based on own experience and best practices from processing of the client queries

Requirements

• Previous experience with client services
• Exceptional organizational, planning, and time management skills
• Client-oriented, patient, and attentive with clear and positive communication skills
• Speaks advanced level English (C1)
• Highly proactive & collaborative, self-driven with focus on delivery
• Attention to detail and able to recognize important information, analyses & research, and make connections/conclusions
• Flexible and comfortable in a fast-changing dynamic environment
• Project management skills
• Team player
• Uses MS Office

Salary

1768 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than the above-mentioned minimum salary component.

We Offer

Friendly Working Environment

• Flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events, and communities

YOU/Family/Friends Time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day, and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra Perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office

About the Company

ING is a global bank with a strong European base. More than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Working at ING means working with great people: friendly, collaborative, and (we think) fun! We empower the people around us and our customers to stay a step ahead. A job at ING comes with autonomy and the expectation to drive progress, deliver a superior customer experience, and create a more sustainable future for people and planet.

As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process.

Read more about our commitment to diversity, inclusion, and belonging here.