Client Services Officer (f/m/d)

About the Position

Client Services Officer (f/m/d)

We are looking for a Client Services Officer to join Deutsche Börse Group in Prague, CZ. This role involves managing global client relationships across Clearstream through our network of international offices and providing day-to-day client service for the Clearstream client base.

Responsibilities

• Take responsibility for day-to-day contact (via phone and email) with our clients for all enquiries related to securities settlement, asset servicing, and cash management.
• Investigate and resolve client queries by leveraging your own expertise and collaborating with team members and Operations.
• Act as a point of contact for our clients, building and maintaining strong client relationships in close alignment with Relationship Management.
• Handle escalations by coordinating with internal stakeholders to ensure timely resolution and transparent client communication.
• Contribute to client presentations and service reviews, supporting the preparation of materials and data for client meetings.
• Proactively keep clients informed of relevant service updates, market changes, or process improvements.

Requirements

• University degree in finance, economics, IT, or equivalent training.
• Initial experience or strong interest in financial markets and financial products.
• Fluent English is mandatory; any additional language is a plus.
• Strong analytical and problem-solving skills with a solid understanding of process flows.
• Service orientation with excellent telephone manner, strong communication and presentation skills, and the ability to work effectively in a team.
• Good conceptual thinking, organizational skills, and the ability to address both known and unknown situations with confidence.
• Proficiency in standard office tools (Excel, PowerPoint, Word); additional IT skills (e.g., data analysis, macros) are a plus.

We Offer

• Hybrid Work and Flexible working hours.
• Work from abroad - 12 days of remote work from EU countries per year.
• Pension fund contribution - 3% of your gross salary (5% after 5 years with us).
• Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days, and 100% salary contribution during sick leave (up to 56 days).
• 25 vacation days.
• Mobility - fully covered public transport in Prague & free parking.
• Flexible Benefit Account (Pluxee) - 1200 per month.
• Group Share Plan - discount on company shares.
• Free Access to E-Learning Platforms, Internal Development Programs, Mentoring & Learning Budget... and way more!

About the Company

Deutsche Börse Group is a leading global financial market infrastructure provider, offering a wide range of services and products to clients worldwide.