Client Solutions Manager - TikTok

About the Position

Client Solutions Manager - TikTok

Aleph is at the forefront of the digital advertising revolution, representing leading platforms like TikTok, Amazon, Google, and many others. We are seeking a Client Solutions Manager to join our dynamic team in Quito, Ecuador. This role is pivotal in shaping the future of digital advertising, offering you the chance to be part of a fast-growing, innovative team where your work makes a direct impact.

Responsibilities

• Participate in strategic planning with sales to grow or generate new business opportunities.
• Act as a consultant for top key accounts.
• Provide clients with campaign management and reporting, delivering actionable insights through quantitative and qualitative analysis.
• Ensure that Service Level Agreements (SLAs) are respected to maintain first-class client service.
• Optimize accounts to increase spend and manage projects to success.
• Drive education on products, company updates, and share best practices with clients and agencies.
• Collaborate with internal cross-functional teams to create and implement creative ad solutions.
• Be the primary contact for the Sales Team.
• Educate clients and agencies on product solutions and best practices, helping to grow existing business.
• Maximize ROI for brand campaigns through optimization and up-sell recommendations.
• Manage large customer relationships and drive collective business decisions.
• Provide feedback to product and tools teams to help scale our advertising platform.
• Organize and manage account information, assets, data, and reports.
• Maintain accurate records of all pending and active campaign plans.
• Work with the product and campaign execution team to ensure ad specifications and rates are accurate.

Requirements

• At least 3 years of experience in client relationship management and digital media.
• Bachelor’s degree in Advertising, marketing, business, or tech.
• Deep understanding of the digital landscape and a passion for social media.
• Experience managing campaigns across digital platforms and ad tech products.
• Strong communication and people skills.
• Detail-oriented with exceptional organizational skills.
• Aptitude, creativity, and a preference for working in collaborative teams.
• Strong time management and problem-solving skills.
• Ability to multitask under challenging deadlines while focusing on details.
• Fluent in English and Spanish.

We Offer

• Be part of a fast-growing, innovative team.
• Opportunity to shape the future of digital advertising.
• Work in a dynamic, global environment.
• Growth opportunities and the ability to learn together.

About the Company

At Aleph, we support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

Aleph uses Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support - but do not replace - human judgment. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at [email protected].