Client Solutions Manager - TikTok

About the Position

Client Solutions Manager - TikTok

Colombo, Sri Lanka

Full time - permanent

On-site

Are you ready to join our digital revolution journey?

At Aleph, we’re not just part of the digital advertising landscape-we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.

Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.

With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.

We are looking for a Client Solutions Manager to support our team in Colombo, Sri Lanka!

Responsibilities

• Serve as the primary point of contact for advertisers and agencies, building strong and trusted relationships.
• Develop strategic TikTok advertising recommendations aligned with client objectives and marketing goals.
• Support the sales team throughout the pre-sales and post-sales process, including media planning, campaign setup, execution, optimization, and reporting.
• Lead campaign onboarding and ensure successful implementation of TikTok advertising solutions.
• Deliver regular performance reviews, campaign insights, and actionable recommendations to clients.
• Educate advertisers and agencies on TikTok products, best practices, industry trends, and emerging platform capabilities.
• Partner with clients to develop creative-first strategies that leverage TikTok's unique ecosystem and user behavior.
• Troubleshoot campaign issues and coordinate with internal and TikTok teams to ensure timely resolution.
• Identify opportunities to grow client investment and increase adoption of TikTok's advertising products.
• Conduct training sessions, workshops, and presentations for advertisers, agencies, and industry stakeholders.
• Work closely with Sales, Marketing, Operations, Finance, and TikTok teams to ensure a seamless client experience.
• Maintain a strong understanding of the Sri Lankan digital advertising landscape and competitive environment.

Requirements

• 3–5+ years of experience in digital advertising, media, agency, platform, or client servicing roles.
• Strong understanding of digital media, social media advertising, and performance marketing principles.
• Experience managing relationships with advertisers, agencies, or key business stakeholders.
• Strong presentation, communication, and consultative selling skills.
• Ability to analyze campaign performance and translate insights into business recommendations.
• Excellent organizational and project management skills.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Proficiency in Excel, PowerPoint, and reporting tools.
• Experience with TikTok Ads Manager or similar advertising platforms is preferred.
• Experience working with leading Sri Lankan brands and media agencies will be an advantage.
• Bachelor's degree in Marketing, Business, Communications, or a related field.

Nice to Have

• You bring a track record of success in a similar role, with hands-on experience.
• You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.
• You anticipate challenges before they arise and take initiative to find effective solutions.
• You have an eye for detail.
• You thrive on teamwork but also bring a driven, goal-oriented spirit.
• You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.
• You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.

We Offer

• We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising.
• Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.
• We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.
• Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.
• At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.

About the Company

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support - but do not replace - human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at [email protected].

Why Join Us?

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

#ALEPH

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.