Client Success Executive

About the Position

AMC Bridge is a trusted software technology partner for engineering, manufacturing, and construction enterprises with 25+ years of expertise in industrial software. We build production-ready applications, CAD/PLM/BIM workflow extensions, and AI-enabled solutions for global clients. Our ecosystem partnerships include Autodesk, Siemens, Dassault Systèmes, PTC, Bentley, and others-which means you'll work with cutting-edge tools and real engineering challenges, not generic IT projects.

We are looking for a Client Success Executive (CSE) to join our team and build long-term strategic relationships with AMC Bridge's Enterprise clients across Engineering, Manufacturing, and Construction domains. This client-facing role is responsible for ensuring client satisfaction, driving account retention, and supporting business growth through the successful delivery of consulting and software development services.

In this role, you will work closely with Delivery, Sales, and Engineering teams to understand client business objectives, identify growth opportunities, and align AMC Bridge capabilities with client needs. You will serve as a trusted advisor, helping clients maximize the value of their investment while supporting account development, delivery coordination, and strategic planning initiatives.

Responsibilities

• Own overall client satisfaction, retention, and account health for assigned enterprise accounts
• Serve as the primary day-to-day point of contact for assigned client accounts
• Build and maintain strong relationships with client stakeholders, including managers, directors, and business leaders
• Facilitate regular business reviews and status meetings to ensure alignment between client objectives and delivery outcomes
• Identify and drive account expansion opportunities, including new projects, additional teams, and expanded service offerings
• Collaborate with Sales, Marketing, Delivery, and Engineering teams on upsell and cross-sell initiatives
• Develop and maintain strategic account plans, including growth targets and engagement roadmaps
• Support forecasting activities, renewals, and contract expansion discussions
• Collaborate with Delivery Managers, Project Managers, and Engineering teams to ensure successful project execution
• Monitor project health, client feedback, and key performance indicators while proactively managing risks and escalations
• Support governance processes and ensure effective communication between clients and delivery teams
• Participate in client discussions to understand business challenges and connect them with appropriate AMC Bridge capabilities and solutions
• Stay informed on industry trends, emerging technologies, AI-enabled solutions, and customer success best practices to better support client needs and business growth

Requirements

• Strong experience managing and growing enterprise client relationships
• Demonstrated success in client retention, account development, and stakeholder management
• Strong executive communication, presentation, and relationship-building skills
• Ability to collaborate effectively with cross-functional and distributed teams
• Experience supporting commercial discussions, forecasting, renewals, and contract expansions
• Ability to identify client business challenges and align them with consulting and software development solutions
• Experience facilitating business reviews, strategic planning sessions, and customer engagement activities
• Strong understanding of customer success methodologies and account management best practices
• Ability to proactively manage risks, escalations, and client expectations
• Understanding of software development services and consulting environments

Nice to Have

• Background in engineering-focused industries such as Manufacturing, AEC, Automotive, Industrial Software, CAD/CAE/PLM, or related domains
• Familiarity with System Engineering concepts and value propositions
• Experience with AI, Machine Learning, Data Analytics, or Digital Transformation initiatives
• Experience working with global delivery teams and nearshore/offshore delivery models
• Familiarity with Agile, DevOps, and modern product development practices
• Understanding of Engineering Software Development Services and Digital Engineering environments

We Offer

• Competitive salary
• Professional and friendly team
• Flexible work schedule
• Remote work mode (USA-based)
• 401(k) retirement plan
• Health insurance reimbursement program
• Paid vacation, sick leave, and other benefits

About the Company

AMC Bridge is a trusted software technology partner for engineering, manufacturing, and construction enterprises with 25+ years of expertise in industrial software. We build production-ready applications, CAD/PLM/BIM workflow extensions, and AI-enabled solutions for global clients. Our ecosystem partnerships include Autodesk, Siemens, Dassault Systèmes, PTC, Bentley, and others-which means you'll work with cutting-edge tools and real engineering challenges, not generic IT projects.