Collections Advisor (B2B)

About the Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor (B2B) to join our ever-evolving Finance Shared Services team and help shape the future of global commerce.

Responsibilities

• Connect with customers to help resolve past-due accounts through phone calls, emails, and other outreach methods.
• Keep an eye on outstanding balances and proactively help customers bring their accounts up to date.
• Assist customers with billing and settlement questions, providing a positive experience and timely resolution.
• Track and share updates on account statuses and payment progress.
• Partner with teammates and support other accounting-related activities when needed.
• Take ownership of your workday by managing priorities, balancing multiple tasks, and contributing to the success of the team.
• Maintain accurate customer records and ensure information stays current and organized.
• Process customer payments accurately and efficiently.
• Record payment activity and account updates in the appropriate systems and reports.
• Jump in on additional projects and responsibilities as needed.

Requirements

• High school diploma or GED required
• Business-to-business (B2B) experience desired
• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred
• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner
• Intermediate computer navigation and operation skills
• Ability to work independently and in a team environment
• Demonstrate effective people skills and sensitivities when dealing with others

We Offer

• Hourly pay plus a monthly incentive opportunity
• Comprehensive benefits package including medical coverage, bonuses, equity awards, wellness week, family support, paid time off, and public holidays

About the Company

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Application Process

1. Submit Your Application: Here's where we'll learn a little about you, why you want to join Global Payments, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.
2. Application Review: Once you’ve submitted your application, Globalpayers will review it and see if you’re a good match for the role, team, and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.
3. Interview with a Globalpayer: This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Globalpayers.
4. Offer and Onboarding: The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Globalpayer.

Ready to take your future global? Become a Globalpayer