Commercial Partnerships Manager

About Us

We are Ocado Commercial, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON.

About the Role

The Commercial Partnerships Manager role is an exciting opportunity in our account management team to directly influence the commercial success of our Partners. This position will require extensive travel to Saudi Arabia.

We are looking for a strategic and commercially driven e-commerce leader to join our account management team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency, and international scalability.

This role is hybrid, working 2 days per week in our UK Head Office in Hatfield, and 3 days per week from home. Regular travel to our partners’ offices and operational sites will be required, including extensive travel to Saudi Arabia.

Your main mission will be to drive the success of your account, supporting your partner to achieve our joint goals. You will develop and maintain strong relationships, help your partner to grow its online business, as well as realising new commercial opportunities for Ocado.

Responsibilities

• Account Development:

  • Develop and maintain strong relationships with partners.
  • Support partners to achieve joint goals.
  • Realise new commercial opportunities for Ocado.

• Partner Growth:

  • Help partners grow their online business.
  • Drive online growth for partners.

Requirements

• Languages:

  • Fluency in English is essential.
  • Arabic is highly preferred.
  • European languages are also highly desirable.

• Skills:

  • Familiarity and passion for data-driven marketing, consumer insight, and ecommerce.
  • Experience with measuring and optimising key growth metrics including user growth, conversion, LTV.
  • Experienced in relationship building and working in leading multi-disciplinary teams.
  • Comfortable utilising data to gain a clear understanding of the customer journey, identify and implement improvements, and measure performance.
  • A highly analytical skill set, able to use data to drive insights and recommendations for partners.
  • Deep understanding of financial statements/P&Ls.
  • Ability to create strategy with imperfect information to deliver business goals.
  • Highly commercial, able to identify biggest wins for our partners to focus on to improve growth and profitability.
  • A passion for grocery retail and an understanding of the key marketing and commercial levers to drive growth. Up to date on the industry, digital platforms, and changes as they roll out.
  • Understanding of operations in E-comm businesses, as well as E-comm financial statements/P&Ls.

• Experience:

  • Professional and/or student international experience will be a plus.

We Offer

We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:

• Time to recharge: 25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
• Health & wellbeing: Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
• Family-first policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave.
• Financial support: Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
• Commuter perks: Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
• Exclusive discounts: 15% off at Ocado.com with free delivery (starting in your first month).