Comms & AI Intern

About the Position

Comms & AI Intern

Barcelona, Spain

Glovo, part of the Delivery Hero Group, is a leading local delivery platform operating in around 65 countries worldwide. We are seeking a CRM Intern to join our Growth & CRM team within Courier/Rider Operations. This hands-on role involves supporting lifecycle campaigns for riders across 21 countries and leveraging AI and automation to enhance CRM operations.

Responsibilities

CRM Campaign Execution

• Strategy & Ideation: Help design lifecycle campaigns and communication flows targeting rider acquisition, onboarding, reactivation, and long-term engagement.
• Day-to-Day Execution: Provide support on the operational side of each campaign end-to-end, including briefing, audience setup, QA, scheduling, localization, launch, and post-launch reporting.
• Performance Tracking: Monitor CRM performance metrics (activation, conversion, retention), support A/B testing, and turn data into actionable recommendations.
• Collaboration: Work with local teams across 21 countries to adapt campaigns to regional needs and communication preferences.

Automation & AI-Powered Innovation

• Task Identification: Identify repetitive CRM tasks and build workflows to automate them.
• Tool Development: Build and iterate on prompt-based tools and lightweight automations to speed up campaign production and analysis.
• AI Utilization: Use AI to support segmentation logic, A/B test analysis, and the interpretation of campaign results.
• Documentation: Create an internal playbook of automation use cases and prompting best practices for the team.
• Landscape Monitoring: Stay updated on the evolving AI and automation landscape and share useful insights with the team.

Requirements

• Work Hours: Ability to work 40 hours per week for at least 6 months.
• Education: Currently pursuing or recently completed a bachelor's degree in Marketing, Business, or a related field.
• Technical Skills: Strong interest in growth, lifecycle marketing, or CRM. Technical comfort with basics of SQL/Python and understanding of AI and automation.
• Mindset: Execution mindset, proactive, hands-on, and energized by getting things shipped. Excellent verbal and written communication skills in English.

Nice to Have

• Technical Skills: Familiarity with CRM platforms, advanced command of SQL or Python, experience running A/B tests, or basic Figma skills for mocking up campaign assets.

We Offer

• Monthly Glovo credit
• Discounts on transportation, food, and kindergarten expenses
• Discounted gym memberships
• Extra time off, remote work options, and flexible work locations
• Enhanced parental leave and office-based nursery
• Online therapy and wellbeing benefits

About the Company

Glovo is committed to providing equal opportunities to talent from all backgrounds. We encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application.

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram, check out our LinkedIn, and visit our website!